Start a Conversation

Unsolved

J

1 Rookie

 • 

1 Message

6

July 26th, 2025 13:30

Dell 7472 | Battery only charge up to 7 or 8% after upgrading RAM. How to fix?

Hi all!

I upgraded my RAM from the default 8 GB to 16 GB (Crucial), using all the same specs as Crucial suggested on their website. The laptop was unplugged, and I removed the battery plug before replacing the RAM. Once done, I booted the laptop, and everything went well, with noticeable performance improvements, except that the battery would not charge past a certain percentage.

What I have done so far:

> Checked the battery life data in CMD: DESIGN CAPACITY 39,900 mWh | FULL CHARGE CAPACITY 34,177 mWh
> Did troubleshooting: no change
> Reverted to original stick: still not charging normally

Does anyone have any idea what went wrong and how this can be fixed? Appreciate the help!

10 Elder

 • 

28.6K Posts

July 26th, 2025 13:46

Does the system correctly identify the AC adapter power rating?  F2 at powerup to check.

Is the battery original?  If it is, it's likely in need of replacement, being well over five years old.

(edited)

No Events found!

Top