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December 15th, 2024 17:01
Dell 3793 Hard Drive (ST1000LM035-1RK172) question.
Starting a few months ago (August, 2024) I intermittently receive a 'Your Hard Drive is Failing' notification. The first time this happened I ran the short test general hardware scan as well as both the Long DST Test and the Short DST test and all tests were passed. The notification would then not appear for about a month, same thing – all tests passed.
Since then about once a month the notification would appear, all tests passed. Since all tests showed as being passed which to me indicated that my hard drive is o.k. I have no indication in the operation of my laptop that anything is wrong. In the past week I received the notification twice, once again the Long DST Test and the Short DST test passed.
Am I receiving false warning notifications?
I received the notification today and yesterday but the new Dell Support page appears to be having problems so I can't run the tests right now. But once again no indication of any operational problems.
Thanks in advance to those who answer.
Kflash08
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December 18th, 2024 19:02
@dfc99
Pending sector count means that there was a bad sector detected, and is awaiting to be reallocated to remapped to a reserved sector on the disk.
Reallocated sector count means that sectors have been marked as bad, and have been successfully remapped to reserved sectors.
It's usually normal to see a few reallocated sectors appear over the life of the hard drive. However, if that number is high, or is increasing on a daily basis, it means the drive is eventually failing, and data should be backed up before it's too late. Once reserved sectors (sectors set aside for reallocated ones) have been depleted, additional bad sectors will decrease the capacity of the drive. CrystalDiskInfo will change the drive status indication from "good" to "caution" if a particular event exceeds its threshold.
ejn63
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December 15th, 2024 17:24
Does the system have just that drive, or is Windows installed on a smaller solid state drive as well - and if so, have you run a test on it as well?
dfc99
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December 15th, 2024 17:32
@ejn63 Just that hard drive (ST1000LM035-1RK172). BTW, Dell Support page still not working today.
.
ejn63
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December 15th, 2024 17:36
Make and verify regular backups -- whether or not the message you're seeing is valid, there are two types of drives. There are those that have failed, and those that will fail.
Kflash08
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December 16th, 2024 18:19
See this thread here.
Download CrystalDiskInfo (standard edition) and verify. If both CrystalDiskInfo and the Dell Diagnostics both say the drive is fine, then I would ignore the SupportAssist warning.
dfc99
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December 18th, 2024 16:52
@Kflash08 Here are the results from CrystalDisk - o.k. from what I can tell. The Dell Support Assistant page is still not working. When it is finally working I'll run the Dell tests.
Kflash08
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December 18th, 2024 17:17
@dfc99 Looks fine to me. That drive is still fairly new.
The events to watch out for are the reallocated sector count and the current pending sector count, both of which haven't registered anything.
dfc99
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December 18th, 2024 17:29
@Kflash08
'The events to watch out for are the reallocated sector count and the current pending sector count, both of which haven't registered anything.'
Please explain.
Full image of all results included, a few were cut off by mistake in my first post -
dfc99
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December 18th, 2024 19:29
Thank you for all the, info much appreciated especially about CrystalDisk. FYI my Dell was made in November 2020, But I've only really been using it since July, 2024.
The Dell 'hard drive failure' warning appears at about 10am every day, but does not appear again that day once I close it. Is there a way to stop that particular notification from still appearing as it is annoying. Do you know what the problem is with the Support Assistant page?? Does Dell know??
I read the thread in that link you sent me. Very interesting.