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April 29th, 2025 15:20

Dell 3525 hinge issue

I have TWO of these laptops. In November 2024 the hinges locked up and the plastic lid cracked when I opened the laptop. I found replacement parts and tried to fix the problem myself. I ended needing professional help. I pulled the SSD drive while it was being worked on and bought the same exact same laptop. Just last week I have had the same cracking plastic lid problem with the new laptop. (The problem is NOT how I open the laptop). Google's AI tells me this is a widely reported design flaw. Both these laptops are out of warranty. Does Dell own up to this being a design issue and is there any remedy ? Thank you.

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April 29th, 2025 15:28

The Community Manager has posted the hinge/hinge assembly policy on the forum pinned posts for review

https://www.dell.com/community/en/conversations/inspiron/dell-hingehinge-assembly-policy/647f9ce2f4ccf8a8de112369

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