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59
March 29th, 2025 12:10
computer don't go to windows
Hello,
I didn't launch my pc since a while. An INSPIRON I7 7779
Here, my computer don't load to windows anymore, it stays in support assist menu where i tried all the options available. I tried to reset but then i have "reset failed". I tried a scan and it says there is a problem with hard drive.
I tried to restore settings in bios then nothing change.
I just want to restore my pc to basic state and it's ok to reset all the data,i can't just do that.
Can someone help me?
Thanks
Axelie
Here the picture of support assist i tried
No Events found!
ejn63
10 Elder
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28.7K Posts
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March 29th, 2025 12:24
Your hard drive has failed and will need to be replaced before you can reload Windows.
The system will take one M.2 SATA (not NVMe) solid state drive and one 2.5" SATA hard drive or SSD. You'll need to see which drive(s) you have and which has or have failed before proceeding.
Axelie
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March 29th, 2025 12:59
Ok thanks, so i have to change the hard drive? how do i know which hard drive failed?
ejn63
10 Elder
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28.7K Posts
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March 29th, 2025 14:00
First thing to do is look inside the system (or in setup, F2 at powerup) to see what drive(s) is (are) installed.
Service manual for your system is here.
https://www.dell.com/support/product-details/en-us/product/inspiron-17-7779-2-in-1-laptop/resources/search
anne_droid
3 Apprentice
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684 Posts
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March 29th, 2025 14:02
Hi
Assuming the CMOS coin cell cell battery is still functioning, AND the hard drive "type" is still correct (not set at RAID, when it should be AHCI or vice versa) then it may be possible to recover data and documents.
Using your MS account find the BitLocker key (48 characters long) and use something like Linux MINT on a USB stick.
If in doubt please ask.
Axelie
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March 29th, 2025 14:51
I have a 512 GB HDD micron 1100 SATA for SATA-0 and in SATA-1, it's "none" so i guess i have only 1 drive?
ejn63
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28.7K Posts
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March 29th, 2025 14:55
Sounds like that's correct. You can run the Dell diagnostics on the SSD (F12 at powerup to access) to confirm the failure. If the drive fails the diagnostics, you'll need a new M.2 SATA SSD.
Even if the drive does pass, it's getting on in years - if you plan to use the system for some time to come, replacing it would still be a good idea. The issue with this system is that it is not supported by Windows 11 (officially for now, and at all in the future), so it may be time to consider a replacement system.
anne_droid
3 Apprentice
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684 Posts
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March 29th, 2025 14:58
Hi
You may be daunted by the piccies posted below, or have no data of value to recover, but if in doubt please ask.
You would first want to replace the faulty drive, then consider recovery.
Axelie
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13 Posts
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March 29th, 2025 18:13
I did the diagnostics test, it crash at hard drive testing.
Thanks for your advice anne_droid, i don't think i will try to test by linux...
Axelie
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March 30th, 2025 00:32
So i guess i have to change the hard drive? Can you tell me how i can know if a hard drive is compatible with my inspiron?
Do you know if it's possible to keep my windows 10 license without having to buy another?
ejn63
10 Elder
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28.7K Posts
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March 30th, 2025 01:29
You need a new M.2 2280 SATA drive. Just install Windows 10 after creating install media using the MS Media Creation tool. It will automatically activate when you go online with the system.
Axelie
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March 30th, 2025 08:40
Ok, it's weird because the hard drive i have is this one https://www.amazon.com/Dell-SSDR-Micron-1100-CYNJD/dp/B0966JHLPG but when i search "M.2 2280 SATA drive", i find these https://www.cdiscount.com/informatique/ssd/kingspec-disque-ssd-interne-nt-series-1-to/f-10703-kin6950509900179.html#mpos=0|mp
It's not the same aspect and connection board, is it normal?
ejn63
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28.7K Posts
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March 30th, 2025 10:51
You can use either an M.2 (card) or 2.5" SATA (the one you posted).
I would look at Samsung or Western Digital (or Crucial/Micron) before buying a no-name drive.
anne_droid
3 Apprentice
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684 Posts
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March 30th, 2025 10:57
Hi
A starting point ...
https://uk.crucial.com/compatible-upgrade-for/dell/inspiron-17-(7779)
OR
https://shop.sandisk.com/products/ssd/internal-ssd/wd-green-sata-2-5-ssd?sku=WDS240G3G0A-00BJG0
then match with Amazon for a better deal.
anne_droid
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684 Posts
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March 30th, 2025 11:15
@Axelie
Hi
The amazon is ...
It has the words "portable" and "desktop" so it may not be truly compatible.
The DELL spec is
M.2 drive
2.5-inch drive
Axelie
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March 30th, 2025 14:03
So you think i can test this one? https://www.amazon.fr/Crucial-CT500MX500SSD1-Interne-MX500-Pouces/dp/B0784SLQM6/ref=sr_1_10?__mk_fr_FR=%C3%85M%C3%85%C5%BD%C3%95%C3%91&crid=2S7I9QE7GVUXC&dib=eyJ2IjoiMSJ9.wpUWMJa6eSZdhf7yjdSzPKm86Xxmn0ULvKFfJu7BZ_xwMOLhc5P-t-4MBsXbx2gECCbYdtezVfZ_5wgx91KCEXacwM2MQb2eaL1mzFeQbTNJVppNWw-QOmxDIVBzTlB5Z6p2X4mMuwwt-Yz78gv9mNETHNDTcT7lWdUKbmJkYL1r2G8hx1SuBKYFoEdLqIqkmjs62WiINoN5Ap67jCLtdm-v5L96LRQFYrD1LdxdVLdD7fcZJBRn1n7FnLA2ZQAdLzupOhDaGkmhR-rdktOtR0bvVYhRoSahGZ1JsdoDeMek4Ms7TYn8__dW13Rd4dmT3SMyJ40WKfMEdDw04WhekaVL1dOG5iWSkF0UeiyxNNzXjFzN9pbf6JrqTIT32XiI71-vy-nG4MEtJ96xXnn8-ueYgE3a9hbBjzXH70dgJZe22AhFOO9tYhaoaGmIoqZy.Pm2YPpN8v8iil4ZJLu4wVxSFFdYaGfRLr84CAUq77g4&dib_tag=se&keywords=Crucial%2BMX500%2B500GB%2B3D%2BNAND%2BSATA%2B2.5-inch%2B7mm%2B(with%2B9.5mm%2Badapter)%2BInternal%2BSSD&qid=1743340647&sprefix=crucial%2Bmx500%2B500gb%2B3d%2Bnand%2Bsata%2B2.5-inch%2B7mm%2Bwith%2B9.5mm%2Badapter%2Binternal%2Bssd%2Caps%2C65&sr=8-10&th=1