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March 26th, 2026 15:41

Both Hinges Broke of Dell Inspiron 14 7425 2 in 1. Had many other issues since the purchase of the laptop. Very bad experience.

I bought my laptop in November 222 from a dell store in my locality. After a month of purchase it had glitches and started having sound problems too. I had my exams in that same week and been in other town for college I couldn't replace it. So I asked the store owner from whom I purchased it and discussed the issue. He asked me to go to dell store nearby and get it fixed. I went and they fixed something and took 500 Rs. from me. i was desperate coz of upcoming online exams. After sometimes the laptop had this sensitivity issue where it would shut down automatically with slight touches over the screen. If I tried moving the screen up or down, it's shut down. Very annoying problem. I went to the store owner from who I purchased it and he couldn't fix it and gave me the laptop back. I used it anyhow coz I'm a cse student and need laptop almost everyday. After sometime it went dead naturally and no light was visible not even capslock. So I went to dell store and they said motherboard repair would be needed. And they repaired and I paid 2000 After sometime its left hinge broke under normal use. I went to store and they somehow managed to fix it with glue or idk what.. they took 2500 after bargaining. Now yesterday its right hinge broke while I was watching a movie. Went to store and they said they can't fix it as it may break the screen. So whole panel needs to get repaired. I'm so so so disappointed with all this. I've suffered from so much mental distress along with financial distress due to repair and travel costs. And now they want more money for whole panel. They said it may cost more than 15000? What do I do now?

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March 26th, 2026 16:08

 Contact Dell official support Dell hinge/hinge assembly policy

(edited)

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