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May 18th, 2025 19:49

black unresponsive g15 dell gaming laptop wont work

i need help trying to get my dell g15 gaming laptop to boot up but i am stuck with a black screen ive tried every method besides remove the battery because its not removable when i try the troubleshoot the lights on the side of my laptop wont turn on either.

10 Elder

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28.7K Posts

May 18th, 2025 20:05

Unplug the system, remove the base cover and disconnect the battery from the mainboard (you don't need to remove the battery).  Hold the power button for 30 sec.  Remove and reinstall the memory module(s) and the SSD.  Reassemble and see if the system will then POST.

2 Intern

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193 Posts

May 19th, 2025 07:51

Well I will suggest you to try the following:

1. Perform a Hard Reset
2. Check Power and Charging
3. External Display Test
4. Check BIOS/POST 

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