BIOS Update Causing Shutdown Failure – Dell G16 7630

Dear Dell,

I am experiencing the same issue after applying the latest BIOS update on my Dell G16 7630. Since the update, the laptop will no longer shut down properly: every attempt to select “Shut Down” results in an automatic restart, regardless of Windows settings or the shutdown method used.

To clarify:

• Fast Startup is disabled.

• All drivers, firmware, and updates are already installed via SupportAssist.

• The abnormal behavior appeared immediately after the BIOS update.

At present, the only way to turn off the system is by holding down the physical power button, which is not an acceptable or sustainable solution. This confirms that the issue is caused by the recent BIOS release, not by Windows configuration or hardware.

I therefore request a prompt resolution from Dell, as this regression significantly impacts system usability. It is essential that Dell addresses this issue as quickly as possible in order not to lose credibility and future customers, since it is unacceptable for a problem of this nature to be introduced on a laptop in this price range.

Please confirm the next steps.

I also have the same problem and have been through the same as everyone else trying to fix this.

I am an electronic engineer by trade and thus write lots of code similar to BIOS firmware and let me say this is an absolute disgrace.  There is NO way this should have made it through product verification prior to release unless these problems were intended which I hope was not the case.  The fact that you have blocked the ability to downgrade this release of firmware is of concern to me, again for a company like Dell this is extremely poor.

This is not my first experience of Dell laptops and their problems but this is the first (and possibly last) time I have owned one myself.

On the first reset the fans max out which probably means the processor is maxed out as well judging by how hot the machine gets, this not good for the longevity of my device.  Subsequent reboots don't do this.

My current solution is to enter BIOS after the reset and power down from there.

As per the previous comments, this needs fixing now!

I have exactly the same issue as you do, it begun after i updated to the latest version of the bios, I was going crazy thinking that it could be a configuration of windows that have changed aftet the bios update but it ended up being the faulty bios that you released, i can't believe i can't turn off my pc now, also the performance have experienced a downgrade, doing multitasking, the system becomes to get frozen like the processor couldn't handle all the programs working at the same time, so i have to close one or two programs to stabilize the system, it's unnaceptable by any means cause i also tried to make a bios downgrade and i realized that you blocked the abbility to do it.

Solve this problem as soon as you can and stop letting the people to download this faulty update before getting the same problem as us.

I tried to contact Dell technical support, but the call gets disconnected after a few minutes of waiting. I’m speechless. A high-cost PC that I can’t shut down without forcing it with the power button, risking damage to the operating system.

<Duplicate post merged to original thread. DELL-Admin>

You already have taken off the faulty bios from your support site but you should let us downgrade to the people that have already installed it, i have had lots of problems with my pc, is not just the fact that it restarts when i wanna shut it down but also that i can't even watch videos or listen music on my pc cause dunno what it does to the cpu that it takes it to the limit and the pc gets frozen while watching videos or listening to music, the mouse gets laggy like i was doing very heavy tasks and i can't believe a pc with such specs would get overloaded just by listening to music, so you should rename the old bios to let us get it back or do anything else to help us all with this problem.

Hi everyone,

We’re currently checking on this with our engineering team. Thanks for your patience while we investigate!

@DELL-Nat M​

Hello,

I am also experiencing the exact same issue. As soon as I updated my BIOS to 1.26.1, I can no longer shut down my computer. I also cannot use hibernate as it forces my laptop to restart as well. I also experience this weird bug where now my wattage is capping to 30w for the GPU. I’ve troubleshooted all of the same things (disable fast startup, checked firmware and drivers are up to date). I also cannot put my laptop to sleep and the only way to shut down is to press the power button for 15 seconds. Allow us to at least downgrade our BIOS as a temporary solution. Thank you and we all await your swift reply.

Adam

Soy propietario de una laptop Dell G16 7630 con aproximadamente seis meses de uso. Desde que actualicé la BIOS a la versión 1.26.1, el equipo presenta un fallo al momento de apagarse.

Cada vez que selecciono la opción “Apagar” en Windows, el sistema no se detiene por completo: en lugar de apagarse, se reinicia automáticamente después de unos segundos. La única manera de detenerlo es manteniendo presionado el botón de encendido, lo cual no debería ser necesario en un equipo nuevo de esta categoría.

Este fallo está afectando directamente mi trabajo diario, ya que dependo de la laptop para mis actividades profesionales y no puedo confiar en un apagado normal del sistema.

Por ello, solicito a Dell:

1. Confirmación de que este problema ha sido identificado en el modelo G16 7630.

2. Instrucciones claras sobre cómo solucionarlo (por ejemplo, realizar un rollback a una versión previa de BIOS o esperar una actualización correctiva).

3. Los pasos a seguir dentro de la cobertura de garantía de mi equipo.

Confío en que Dell brindará una pronta solución, dado que se trata de un inconveniente grave en un equipo de alto rendimiento.

I too have this issue (actually my sons laptop). Please can dell provide a solution to this as soon as possible - it seems to me by issuing this without sufficient quality assurance and testing that Dell may be held responsible for causing damage to our property if this is harming the operating system. I would liken it to being sold a new window and then the installer coming around a few months later and throwing a brick through it. Sorry, not meaning to sound unconstructive, but this is more than a mere inconvenience. Please provide a (tested and proven) solution promptly. (or alternatively I might consider a refund and switch to another model of laptop if you care to offer it). Allow us to at least downgrade our BIOS as a temporary solution please. Thank you.

Voy a replicar las palabras del usuario "galver", ya que estoy atravesando la misma situación, lo cual es inaceptable para una computadora nueva de alto rendimiento. Y no me corresponde por el dinero que invertí, lidiar con estos problemas y ver como mi computadora se deteriora  gracias a sus actualizaciones.

Soy propietario de una laptop Dell G16 7630 con aproximadamente seis meses de uso. Desde que actualicé la BIOS a la versión 1.26.1, el equipo presenta un fallo al momento de apagarse.

Cada vez que selecciono la opción “Apagar” en Windows, el sistema no se detiene por completo: en lugar de apagarse, se reinicia automáticamente después de unos segundos. La única manera de detenerlo es manteniendo presionado el botón de encendido, lo cual no debería ser necesario en un equipo nuevo de esta categoría.

Este fallo está afectando directamente mi trabajo diario, ya que dependo de la laptop para mis actividades profesionales y no puedo confiar en un apagado normal del sistema.

Por ello, solicito a Dell:

1. Confirmación de que este problema ha sido identificado en el modelo G16 7630.

2. Instrucciones claras sobre cómo solucionarlo (por ejemplo, realizar un rollback a una versión previa de BIOS o esperar una actualización correctiva).

3. Los pasos a seguir dentro de la cobertura de garantía de mi equipo.

Confío en que Dell brindará una pronta solución, dado que se trata de un inconveniente grave en un equipo de alto rendimiento.

If your button actions in Windows power setting is power button shut down, you can shut down by pressing the power button, but still not any other way. I found this out the hard way after frying a new SSD not realizing the laptop had started back up.