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42
January 23rd, 2026 02:05
battery
After a Bios update(1.41.0) the battery shows 0% charge and it wont charge even if I leave it for hours charging, how to solve this problem? The battery shows that it is in excellent condition, so the problem is not the battery. Model of the laptop is G15 5511.
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DELL-Jesse L
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January 23rd, 2026 06:34
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
ejn63
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January 23rd, 2026 13:51
Does the system correctly identify the AC adapter or does it show unknown? Go into setup (F2 at powerup) to check.
alecoromi
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January 24th, 2026 15:33
@ejn63 yes, the system detects the ac adapter correctly, it even shows the wattage, 180 W
ejn63
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January 24th, 2026 15:36
If the battery won't charge with a recognized AC adapter, regardless of the health status, it is faulty and will need to be replaced.