2 Posts
0
241
July 2nd, 2023 05:00
Backlit keyboard
G15 5521 BACKLIT KEYBOARD
Have had the laptop for less than a week. Backlit was working for 2 days then stopped. Bios setting and Alienware setting changes do not fix the the issue. Next step suggestion?
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ejn63
10 Elder
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28.7K Posts
0
July 2nd, 2023 05:00
If the system came direct from Dell, return it for refund or replacement. If it came from another seller, you'll have to ask about their return policy.
filbert
4 Operator
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1.8K Posts
0
July 2nd, 2023 07:00
Is it possible that you accidentally turned off the backlight? There will be a secondary function on a function key that toggles it on and off. Look for the backlight symbol on your function keys. It looks as though it may be on the F5 key, so try pressing F5 or Fn F5.
anyabaker
1 Rookie
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66 Posts
0
July 2nd, 2023 11:00
Since the backlit keyboard was working for 2 days and then stopped, it is likely that there is a hardware issue with the keyboard. Here are some things you can try to fix the issue:
Here are some additional tips for fixing a backlit keyboard issue:
paul.h
2 Posts
0
July 2nd, 2023 15:00
fn - F5 does nothing. Should turn on/off backlit keyboard. F5 just refreshes the page. I will try a BIOS reset and look for drivers before contacting Dell. As suggested below. Thanks so much to all for the timely replies.