As soon as I plug RJ45 adapter USB-C DA200 laptop crashes with blue screen - inspiron 17-7778

I have juste tested the adpater with another dell laptop, it works fine without any issue

Hi

So the internet has lots of answers, and I have selected the following (hope it helps) ...

• Open Device Manager.

• Expand Network adapters and Universal Serial Bus controllers.

• Right-click the USB Ethernet adapter and choose Uninstall device.

• If offered, tick Delete the driver software for this device.

• Reboot, then reinstall the newest driver from the adapter vendor or PC vendor.

(Install the latest Dell support package for the DA200 and, if Dell provides it, the matching Realtek USB Gigabit Ethernet driver.  Plug the DA200 back in and test just one function at a time: Ethernet first, then video, then USB pass-through.)

If your adapter is a Realtek-based USB GBE device, use the vendor’s or system maker’s current Realtek USB GBE Ethernet driver rather than a generic Windows one. If it is a TP-Link adapter, TP-Link says UE300 is generally plug-and-play but recommends updating to the latest driver if it is not working correctly.

Run these in an elevated Command Prompt:

These checks are commonly recommended for Wdf01000.sys-related instability and can fix corrupted Windows components that interact badly with device drivers.

• Try a different USB port, preferably a rear motherboard port on a desktop.

• Avoid unpowered hubs and front-panel ports for testing.

• Update your chipset and USB controller drivers from the PC or motherboard vendor.

• In Power Options, disable USB selective suspend and test again.

• If this is a dock or multiport adapter, update the dock firmware and driver package too.

• Test the adapter on another PC to prove whether the adapter is bad.

• Test a different USB Ethernet adapter on your system.

• Roll back the adapter driver if the issue started after an update.

• As a last step, use System Restore to go back before the problem started.

Given that it happens when plugging in the USB-to-RJ45 device, the most likely cause is a bad or incompatible USB Ethernet driver, commonly Realtek-based or dock-related, rather than a fault in Wdf01000.sys itself.

@anne_droid​ Thanks, but when I check both items in device manager I dont have USB Ethernet adapter showing as you can notice in the screenshot

@anne_droid​ Also, when I rinn

DISM.exe /Online /Cleanup-Image /RestoreHealth sfc /scannow

I get 

Error: 87

DISM doesn't recognize the command-line option "sfc".
For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Are those 2 different comands should be run one after the other?

DISM.exe /Online /Cleanup-Image /RestoreHealth

sfc /scannow

Hi

Try them separately, and sequentially.

No you don't, nor did I think so.

The reference is to try those drivers, if the DELL one is not automatically detected.

@anne_droid​ I did follow the necessary steps and downloaded the right drivers from Realtek, launched setup as soon as I plugged the DA200, laptop crashed

3rd attempt

I suspect the Main Board may be at fault.

Just to certain, the DA200 has no fault or error when it is plugged in.

It is the additionof the network cablethat causes the fault?

AND when you tested with another machine you also used the same network/ethernet cable and it was problem free?

You need to be more exact in your description.

I wish you luck.

https://dl.dell.com/Manuals/all-products/esuprt_electronics/esuprt_docking_stations/dell-universal-dongle-da200_User's-Guide_en-us.pdf

I suspect the Main Board may be at fault.

• The Dell DA200 firmware update utility: DA200 FW Updater-FW206-v2.1.1.2_7W38G.zip. Dell says to disconnect all devices/monitors from the adapter, run the updater, then reconnect it and restart if required.

• The DA200 drivers/downloads page on Dell’s support site, which is the official place to check for any current packages for this adapter.

 Fourth posting attempt.

@anne_droid​ OK Anne, I downloaded DA200 FW Updater-FW206-v2.1.1.2 from dell site, ran setup, what I get is a dialogbox that I cant do nothing with it, update button is disabled

@eliassal​ even after installing the right driver, as soon as I plugged the DA200 laptop crashed