ABOUT BLUETOOTH CONNECTION

Hi

Dunno.

I usually use the GETMAC command to list the MAC addresses.

Can you please post the results of yours?

Physical Address    Transport Name                                            
=================== ==========================================================
48-E2-44-54-66-27   \Device\Tcpip
B0-5A-DA-DE-84-28   Media disconnected                                        
48-E2-44-54-66-28   Media disconnected                                        

The above shows 3 mac addresses, the 48 E2 44 pair are for the WiFi and Bluetooth.

So if you have them, next would be install drivers to suit.

@anne_droid​ Physical Address    Transport Name
=================== ==========================================================
38-14-28-40-D3-BA   Media disconnected
F0-77-C3-73-8D-81   \Device\Tcpip_{64EAA12F-0C52-4745-BEC3-C456044F3457}
N/A                 Hardware not present
N/A                 Hardware not present

@BHARATH DAASEGOWDA​ 

So the 38 14 28 comes back as Dell.

F0 77 C3 is assigned to Intel.

Do you have an ethernet port?

The hardware not present could indicate a failed piece of hardware.

So can you list the Wi-Fi card that you have?

Drivers are here...

https://www.dell.com/support/product-details/en-uk/product/latitude-5420-laptop/drivers