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July 23rd, 2025 16:13
Wrong Service Tag ID
Dell Support Assist and all Dell diagnostics identifies my desktop PC incorrectly and has done for years. It thinks my UK desktop is a US laptop. I have asked Dell repeatedly to fix this but I am ignored.
Any ideas on how I can get this sorted?
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DELL-Chris M
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July 23rd, 2025 16:27
Are you referring to an Inspiron 3668 Desktop that shipped 7 years/4 months/18 days ago on March 6, 2018?
GeoffDK
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July 23rd, 2025 16:36
@DELL-Chris M
Yes. And for 7 years Dell diagnosics has been telling me it is a Mobile Venue Pro in the US. Even if I write in the correct service tag, the system comes back with information on this laptop
DELL-Chris M
Community Manager
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56.8K Posts
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July 23rd, 2025 17:02
The Dell UK Support site correctly identifies the private Service Tag stating with a "G" as an Inspiron 3668 Desktop. As to why the Dell software does not, unknown,
In my opinion, I would not use the online "Troubleshooting and Diagnostics". If the Inspiron 3668 Desktop still only has 8GB ram, I would also not be using SupportAssist. In fact, I would uninstall most of the Dell software and run a "cleaner" operating system.
I would instead only use the pre-Windows F12 Diagnostics to check the hardware.
GeoffDK
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July 23rd, 2025 17:26
@DELL-Chris M Thanks for your comments.
My PC has had 16Gb RAM installed very soon after I bought it. The original motherboard was replaced as well as it was faulty and fried the first set of replacement RAM. I think that is when the misidentification began. Dell and Microsoft between them has, since then, seemed to conspire to create all kinds of issues. And, as I said, Dell just stopped talking to me well before the warranty expired. It has been impossible to contact them since. My confidence in Dell is not high.
Interestingly and amusingly, when I clicked of the F12 Diagnostics links, a helpful note appeared: "This article does not apply to Mobile Venue Pro".