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41
November 16th, 2024 10:48
Random restart Inspiron 5675
Inspiron 5675
"After upgrading my graphics card from Radeon RX 570 to MSI RTX 4060 Gaming X, my computer randomly restarts.
In the event viewer, I'm seeing these errors:
- Microsoft-Windows-Kernel-Power, Event ID: 41
- Microsoft-Windows-WHEA-Logger, Event ID: 18 Reported by component: Processor core Error source: Machine Check Exception Error type: Cache Hierarchy Error Processor APIC ID: 15
Memory has been tested. Temperatures are OK. PSU voltages are stable.
Additionally, when trying to downgrade the BIOS to version 1.4.1, I get an "Invalid Format" error.
My system specs are:
- DELL Inspiron 5675
- Motherboard: DELL 07PR60
- Chipset: AMD X370 (Promontory)
- Processor: AMD Ryzen 7 1700X
- RAM: G.Skill DDR4 32GB 2133-15 Ripjaws V Dual Kit (F42133C15D32GVR)
- Graphics card: MSI RTX 4060 Gaming X
- NVMe drive: Corsair MP600 ELITE (1000 GB)
- SSD: WDC WDS500G2B0B-00YS70 (500 GB)
- Optical drive: HL-DT-ST DVD+-RW GU90N
- Power supply: SilentiumPC Vero L3 700W 80 Plus Bronze
- Cooling: DELL 0X9VH + FAN Noctua NF-A9 PWM 92mm
- Operating system: Microsoft Windows 10 Home (x64) Build 19045.5131 (22H2)
- BIOS: 1.5.0 UEFI
Any ideas?"
No Events found!
redxps630
9 Legend
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14.6K Posts
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November 16th, 2024 17:52
try a clean Windows 10 install.
some BIOS downgrade is disabled due to security update.
markas_dtp
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November 19th, 2024 16:53
@redxps630 Of course, I perform a clean Windows installation whenever I change hardware. If that would have solved the problem, I wouldn't be asking about it on this forum.
redxps630
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14.6K Posts
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November 19th, 2024 17:18
after changing from AMD to Nvidia gpu, your AMD ryzen based PC has become unstable. the error you are getting hints at CPU. I would try reinstall the RX 570 to see issue resolves. if so there is some incompatibility btn ryzen cpu and 4060. there should not be but in practice we heard about AMD is not the same as Intel.
markas_dtp
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November 23rd, 2024 06:51
@redxps630 The RX570 card doesn't cause any system restarts. However, it occasionally crashes the Adrenalin driver during gameplay.
redxps630
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14.6K Posts
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November 23rd, 2024 14:25
Re: crashes the Adrenalin driver
that is intrinsic issue of the Adrenalin driver