Unsolved
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17 Posts
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January 10th, 2024 00:20
New Inspiron delivered with no information about set up or whether Home Office software installed
I received a new Inspiron Model 3020 today.
The delivery note does not list the Home Office software that was part of the order as being included. The only software listed in Windows 11.
There is not even a basic 1 sheet set of instructions about what to do when first starting up.
I am not a computer novice but without information from Dell I dont know how Dell has configured the computer when first booted up.
And wouldn't want to leave myself open to doing something wrong and when asking for a replacement, then to be told it was my fault for doing the wrong thing!
How could anyone think they could just send out equipment like this without even, for instance, a sticker saying just press here on the On/Off button!!
Seriously unprofessional.
Added to which, because I assumed there must be some set up instruction notes I read every leaflet that came with each part, but with a lot of difficulty because the typeface is so tiny ie an act of disability discrimination. Not everyone has perfect vision.
I suppose I am now going to have to waste hours on the phone tomorrow because I need clear information of the procedure Dell specifies when first starting up.
And of course where is my Home Office software.
As a pevious Dell customer I am shocked at a drop in standards.
Chino de Oro
9 Legend
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8.1K Posts
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January 10th, 2024 07:23
Inspiron 3020 desktop setup and specifications https://www.dell.com/support/manuals/en-us/inspiron-3020-desktop/inspiron_3020_ss/set-up-your-computer?guid=guid-7d31423b-ee0d-44a1-b2de-35e4fcd3de19&lang=en-us
Get started with Windows, using these tips will help you get started and optimize your Dell PC https://www.dell.com/support/contents/en-us/category/product-support/self-support-knowledgebase/getting-started/windows
Apps for your Dell, including Dell Digital Delivery, an easy way to manage your purchased software. https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/getting-started/windows/pre-installed-apps
geotrouvetout
2 Posts
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January 13th, 2024 00:32
LibreOffice is free, is excellent and does not spy on you like MS Office. Just offering another option.
IrememberDOS
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January 15th, 2024 20:25
Thanks for responses but solutions offered dont meet my situation.
I ordered a new Dell because my old Dell had crashed.
So apart from the fact that Dell doesn't even have an option to order a new computer but only online, a situation link mines mean I cant access online help.
Even a basic TV set box top comes with a simple set of instructions. They provided one for the monitor but not the Tower. For anyone getting a computer for the first time how would they managed. Badly badged sockets and no info.
Total madness.
Then when I eventually got someone on the help line and explained because I had a visual impairment I would need instruction via phone, they had no idea what I was talking about.
So I tried a different department (the whole phone system is like something from the ark ages) they asked me for the service number. I said I couldn't read it because the type was too small.
So I had to ring off. Take a photo on my mobile and enlarge the numbers.
So rang the helpline again, using their stupid system, got another person who when I read out the number was told they had no record of it so couldn't help me!!!!!
As an advertisement for how new technology can make you life easier Dell totally fails.
I had to send photos of the various sockets to a relative so that they could tell me what each one meant.
Just how stupid are the people who write this support, let alone the total madness of delivering a piece of electrical equipment without even a basic one page set of instructions of what to plug in where.
Added which I dont even know if the equipment I have is actually mine or someone else's as apparently the tower I have is not recognised on their system.
And to think I went to Dell rather than some small obscure shop on my local high street because I thought I would get a better class of service by people who were well informed, and more importantly had received training on customer support.
And of course even more depressing that they have no disability awareness and make no provision for someone who would need the type of support I was asking for.
This is a clear illustration that people with tech skills should never to allowed to design a system that works for human beings. They should get customers to design their support system.