Unsolved
1 Rookie
•
4 Posts
0
14
August 1st, 2025 15:44
Losing Internet Connection
Before leaving for a brief vacation last weekend I shut down and unplugged my Inspiron 3020 running Windows 10. Since I returned, it can’t maintain an Internet connection. After reset it connects for a few minutes but then both firefox and edge lose connection. Phones and another pc working ok on same wifi. Tried connecting directly to router with same results. Geek squad ran diagnostics and reset network, but no change. Wifi icon in tray always says Internet access, even after browsers won’t connect. All other computer functions working ok. Suggestions?
No Events found!
anne_droid
3 Apprentice
•
649 Posts
0
August 2nd, 2025 07:55
Hi
Wi-Fi only?
Can you still ping?
anne_droid
3 Apprentice
•
649 Posts
0
August 2nd, 2025 08:06
Hi
Just to focus on the connection...
Attached is a TXT file, which, if after reading thru you decide it is "safe", change to
0toF.bat and run it.
You only need to concentrate on 1, 2 and 3.
OR
Winkey + R and type cmd.exe to run the commands manually.
ping 127.0.0.1 & pathping 13.107.4.52
ping 192.168.0.1 & ping 192.168.1.1
tracert 13.107.4.52
Some others may help, like 6, 7 and C.
1 Attachment
0toF.txt
MikeO29
1 Rookie
•
4 Posts
0
August 2nd, 2025 16:43
Well, I have to admit that I didn’t really know how to run the batch file, but I did run the pings and tracert.
these were run after connection failed
ping 127.0.0.1 ok
Pathping 13.107.4.52
it reported 8 hosts and on the ninth it reported * * *
it then computed statistics for 200 sends and said no packets were lost.
pings of 192.168.0.1 and 1.1 both failed, timed out.
Tracert of 13.107.5.52 completed in 21 hops. The times from that node were 53, 56, and 52 ms.
Did we learn anything?
MikeO29
1 Rookie
•
4 Posts
0
August 2nd, 2025 16:44
@MikeO29 200 seconds, not sends
MikeO29
1 Rookie
•
4 Posts
0
August 2nd, 2025 16:52
@MikeO29 I repeated the pings on 192.168.0.1 and 1.1 after I Restarted my computer with the same results. I have Internet access for 5-10 minutes after each Restart.