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December 8th, 2024 22:56

Inspiron 3264 AIO Non-Genuine AC Power Adapter Error

Inspiron 3264 AIO

Inspiron 3264 AIO

It keeps saying “Alert! A non-genuine AC power adapter has been detected. The system is unable to boot. Please connect a Dell  65 W AC adapter or greater for the best system performance” even though that is the exact AC adapter I'm using.  Anyone know a solution to fix this?

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December 9th, 2024 00:01

Possible the adapter has failed so try another identical Dell OEM adapter (not some "off-brand" look-alike).

If a new Dell OEM adapter gives the same error, the motherboard may not be recognizing it properly. In this case, you may want to start by replacing the motherboard battery. Read/follow instructions carefully. 

(edited)

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