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December 8th, 2024 22:56
Inspiron 3264 AIO Non-Genuine AC Power Adapter Error

Inspiron 3264 AIO
It keeps saying “Alert! A non-genuine AC power adapter has been detected. The system is unable to boot. Please connect a Dell 65 W AC adapter or greater for the best system performance” even though that is the exact AC adapter I'm using. Anyone know a solution to fix this?
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RoHe
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December 9th, 2024 00:01
Possible the adapter has failed so try another identical Dell OEM adapter (not some "off-brand" look-alike).
If a new Dell OEM adapter gives the same error, the motherboard may not be recognizing it properly. In this case, you may want to start by replacing the motherboard battery. Read/follow instructions carefully.
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