Unsolved
1 Rookie
•
6 Posts
0
47
November 20th, 2024 05:46
Inspiron 3030, U3821DW, Jabra Wireless Headset greater than 10 feet not working
- Last week I bought a new Dell Inspiron 3030 computer from Costco.com.
- I connect the new computer to my Dell U3821DW monitor, which also acts as a KVM/hub, using a DisplayPort cable (for video) and USB-A to USB-B cable (in order to share keyboard, mouse, and wireless headset between computer and laptops).
- I connect the Jabra Link 370 receiver (for my wireless Jabra Evolve 65 headset) to a USB-A downstream port on the Dell U3821DW monitor.
- Looks like this: Dell Inspiron 3030 computer --> Dell U3821DW monitor (connected with DisplayPort cable and USB-A (from computer) to USB-B (to monitor upstream port) --> Jabra Link 370 receiver inserted into a USB-A downstream port on the monitor --> Wireless Jabra Evolve 65 Headset
- Unfortunately, the wireless headset is not working well with the new Dell Inspiron 3030 computer.
- Headset loses connection 10 feet from the computer/monitor.
- Other people hear my garbled audio when on a MS Teams meeting.
- I constantly get disconnected/connected notices through the headset.
- However, using the wireless headset with the monitor is working well for other laptops for years:
- Dell Latitude 5530 laptop connected to the monitor via USB-C.
- HP ProBook 640 G7 connected to the monitor via HDMI and USB-A to USB-B.
- I can go over 24 feet away from the computer/monitor before the headset loses connection
- There are no audio/microphone issues when I'm on MS Teams meetings.
- I tried every USB 3.0 downstream port on the monitor with similar headset problems.
- I've updated every driver and firmware with the computer, monitor, headset and headset receiver.
- The last think I can think of is to replace the USB-A/USB-B cable. But this is the cable that came with the monitor (I would assume it's the right one) and it's working with other two laptops.
Does anyone have any ideas? Could this be a bad computer USB driver that needs to be updated by Dell?
No Events found!
Andy K
2 Intern
•
179 Posts
0
November 20th, 2024 12:01
I would plug the dongle into the front of the desktop. See if it works perfectly.
You can then either blame the monitor. (a 50cm USB extension would be worth trying) or blame the desktop software
rubedog87
1 Rookie
•
6 Posts
0
November 20th, 2024 19:34
Thanks for the response!!
I did try the front of the desktop and it works fine.
I do have one update, the monitor has 3 USB-A 3.0 downstream ports in the back of the monitor next to all the video ports and ethernet port and 1 USB-A 3.0 downstream port with battery charging closer to the front of the monitor.
The 3 USB-A ports in back are having problems. But the 1 USB-A port in front with battery charging works well. Unfortunately, I was having problems with a wireless keyboard and mouse that was also fixed by using the 1 USB-A port in front. So I can only choose either the wireless keyboard and mouse OR the wireless headset to the 1 USB-A port in front. It seems the problem is with the 3 USB-A ports in back. Could it be because they don't provide battery charging? I still think it's strange that I don't have any problems at all using the 3 ports in the back on my laptops.
Andy K
2 Intern
•
179 Posts
0
November 20th, 2024 20:14
If it’s got a usb-c port on the front , get a usbC to A converter.
some dell manuals say use the usb port next to the Ethernet port for wireless receiver.
(edited)
rubedog87
1 Rookie
•
6 Posts
0
November 20th, 2024 20:27
It does have a USB-C port in the front. That's a great idea! I'll buy one off Amazon right now and give that a try.
I did try the USB-A port next to the ethernet port and it still has problems. I even bought a USB-A extension so the receiver would hang beneath the monitor thinking that maybe the signal was being interfered with because the port is in the back.
RoHe
10 Elder
•
45.2K Posts
0
November 21st, 2024 00:50
Did you check the power settings to see if Windows is turning off USB ports when it thinks you don't need them?
There are other power settings that might need changes so let us know if you still have issues...
rubedog87
1 Rookie
•
6 Posts
0
November 22nd, 2024 19:26
@RoHe @Andy K I found a USB-C to USB-A adapter to connect the receiver to the front of the monitor and I followed the Power Management steps. Unless I'm imagining things, the headset seems to be working better now! Not perfect all the time, but better. :)
RoHe
10 Elder
•
45.2K Posts
0
November 22nd, 2024 23:04
@rubedog87 - Glad there's improvement, but it might be better to connect headset directly to the PC, rather than to the monitor, since there could be interference from the monitor...
BTW: Do you mean the headset is occasionally still disconnecting and/or the sound is still occasionally garbled?
Andy K
2 Intern
•
179 Posts
0
November 23rd, 2024 12:12
If the adaptor points the dongle out the back of the monitor, I would use that port for my keyboard/mouse.
Use the normal A port for headset
There is also that option of the short USB extension
RoHe
10 Elder
•
45.2K Posts
0
November 23rd, 2024 20:47
Keyboard and mouse (or their wireless dongles) should be connected to the two USB2 ports on rear of PC (both next to the Ethernet port).
Andy K
2 Intern
•
179 Posts
0
November 24th, 2024 07:23
The 3rd post says he has interference problems when he uses those for KM
(edited)