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1969
September 14th, 2016 14:00
Win 10 1607, volume licence - unable to install DIA
Hello. First time user of IA. I'm using a non-virtual machine as my build base. Installed Win 10 Enterprise 1607 which was acquired directly from MS as part of our volume licensing agreement. Hardware is an Optiplex 9030 AIO. Configured the OS to our requirements and went to install IA.
"This app can't run on your PC"
"To find a version for your PC, check with the software publisher."
I called the OS Imaging Support line and the guy I talked to was stumped. We talked about trying w/ 1511 but that's a bit counter productive, or as my boss said, why build an image for future use with an out-of-date platform. That said, I'm going to hold off on trying 1511.
Anyhow, any help would be appreciated.
Thanks.
patrickrussell
4 Posts
0
September 19th, 2016 07:00
Thank you for the feedback. I forgot to come back and follow up, but this is resolved. When I copied it to the base computer from my usb drive it apparently didn't copy cleanly. I discovered this when trying it on a different system and it ran fine so I copied it to the base again and it worked fine.
Now I'm having other issues but I need to look into it more before I can articulate what's going on, or whether I need an assist. But this one is resolved.
paulerob
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5 Posts
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September 16th, 2016 08:00
Hello Patrick, my name is Paul Robertson, and I work on the Dell ImageAssist Development Team. First apologies for not providing you with successful introduction to ImageAssist. Hopefully we can get you on the right track to creating your first ImageAsisst image.
It’s possible your Administrator profile is corrupt.
If this does not resolve your issue, please call the ImageAssist Help Desk again, and have them put you in direct contact with me so we can discuss your issue in more detail.