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3 Posts
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1245
July 20th, 2021 07:00
Static and dynamic image error
Hey everyone,
I just used a USB key with " ImageAssist STATIC " on it.
I created a copy of my windows PC to paste it on another one.
But now, when i want to past it, the software say " Image non static, you can't restore a dynamic image with a static USB. "
Since i'm already using a imageAssist static, how am i suppose to create a static image ? There is nothing to check, i'm lost and the support is 70$ so not really for me.
Thanks !
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AdminZero
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3 Posts
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July 20th, 2021 07:00
Dear sir,
I actually only use a Static USB key since that's the only one i have.
Can i contact the support or will i have to pay for it ?
Thanks.
tkoscielniak
52 Posts
1
July 20th, 2021 07:00
Hello, you must use a static usb key to both capture and deploy a static image. It must deploy to the same model it was captured from. If you are doing this, then the quickest way to resolve your issue would be to contact our support desk. We may need to share screens to see exactly what is going on. Send an email to: US_OSImaging@Dell.com
tkoscielniak
52 Posts
1
July 20th, 2021 08:00
The ImageAssist toolset and support for it is free. The licensing agreement for using the tool does require factory deployment of your custom image however.
tkoscielniak
52 Posts
1
July 20th, 2021 08:00
The ImageAssist support desk does not have chat. I think you might of contacted the Dell "standard" tech support. try 866-340-0541 US_OSImaging@Dell.com
AdminZero
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3 Posts
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July 20th, 2021 08:00
Okay that's strange, i just contacted the support and they sent me an email.
Since your problem is software, the fastest way to get help is with our online software repair service. With it, you will be able to schedule a one-on-one support session with a Dell Certified Expert for $60 with a "Money Back Guarantee". Please visit our online store and follow the instructions to get started today! Thank you for choosing Dell.
Then he closed the tchat.
And it was only about my imageAssist static.
I'll try to contact them again, thanks !