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June 27th, 2022 14:00

Image Assist Setup Issue

Trying to download & install Image Assist, but it is stuck on "Setup in progress...". It has been like this for 6 hrs. I have tried downloading it from the Dell site and installing it several times, but this is always the result.

OpsManager_2-1656364531512.png

Please advise.

 

Moderator

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342 Posts

June 28th, 2022 07:00

@OpsManager

Please zip and email the log files from C:\Windows\Panther\DTRI\LOGS then email those to your regional Image Assist helpdesk team:

 

Americas US_OSImaging@Dell.com
Australia / New Zealand ANZ_OSImaging@Dell.com
China CN_OSImaging@Dell.com
Europe  EMEA_OSImaging@Dell.com
India  IN_OSImaging@Dell.com 
Japan  JPN_OSImaging@Dell.com
Latin America LATAM_SOImagenes@Dell.com
South Asia SA_OSImaging@Dell.com

 

Thanks,

Tyler

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