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December 7th, 2020 23:00

Driver Pack web page is unavailable

Hello,

 

Today I wanted to downIoad the driver package for a Latitude 5480 at : https://www.dell.com/support/article/en-us/how13322/dell-family-driver-packs?lang=en#W10 

Here is the message I get when accessing the page

Capture.JPG.

I tried to do some search but I'm unable to find it anymore. Is the link broken ?

Thanks for your help,

Yannick V

Moderator

 • 

342 Posts

December 8th, 2020 07:00

@Yannick V - 

Our IT team is aware of the issue and is working on getting the site back up.

As an interim solution, you can use the Family Pack Downloader.

Known Issue w/ FPD:

  1. Intermittent hang during FPD installation.
    • Workaround: Right click the setup icon on the taskbar & click close. Setup will continue.

 

 

Thanks, TM

December 10th, 2020 03:00

@DELL-Tyler M 

 

Thanks a lot for your workaround. I was able to download with success the driver pack I was looking for.

Kind regards,

Yann V

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