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1456
July 15th, 2020 13:00
DIA v10 - Not detecting USB on new 7410
Hello
we are trying to deploy new images with DIA v10, but the new 7410's are not detecting when trying to boot into the USB. We also tried the earlier DIA v8, and still won't detect it. we ave made some changes in the BIOS, turned off/on secure boot, but still nothing. Any ideas what might be going on?
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DELL-Tyler M
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342 Posts
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July 15th, 2020 14:00
@@roggie7
*update* 1/19/21 This has been reported on multiple platforms. Our support & dev teams are aware and looking into this. In the interrim, a workaround is to go into the BIOS and manually create a UEFI Boot Sequence option pointing to the USB drive (EFI\Boot\bootx64.efi).*update* 1/20/21 a BIOS update was released which resolves this issue.
DELL-Tyler M
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342 Posts
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July 15th, 2020 15:00
@roggie77
One more thing... I was thinking you were talking about the restore tool not seeing a disk to restore to. If you're saying the USB drive is not being seen at all as a bootable device, I would suggest trying a new USB drive.
DELL-Tyler M
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342 Posts
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July 28th, 2020 13:00
@roggie77
Please reach out to our ImageAssist helpdesk.
Thanks, TM
roggie77
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July 28th, 2020 13:00
I should have been more clear. The bootable USB is not being detected in IAX. sorry for the late reply, but we have tried different USB drives.
roggie77
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August 3rd, 2020 11:00
Will do thanks!
DELL-Tyler M
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342 Posts
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January 20th, 2021 08:00
@roggie77 - a BIOS update was released which resolves this issue.