Unsolved
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1497
December 14th, 2021 16:00
Dell XPS 9310 Drivers
Hey Everyone,
Hope everyone is doing well this holiday season. I was wondering could I get some help around the new Dell XPS 9310 I'm trying to locate the correct family pack drivers but for some reason its not liking the ones I'm using win10_xpsnotebook11tgl9310_a08. Any Idea's as to what could be the reason why?
Thanks for any help.
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Joyfreeman
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December 14th, 2021 17:00
Hi Brian, apologies you are having issues. Please follow this link to the drivers for the 9310
https://www.dell.com/support/kbdoc/en-us/000180534/dell-family-driver-packs
Let us know if this resolves your issue.
US OS Imaging Service Desk
Brian404x
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December 14th, 2021 18:00
Hi,
This is where I went to get the drivers from I'm Afraid that dell image assists isn't seeing it " go valid drivers found" keeps populating when I try to load it in. I've tried some different years on the XPS 9310 lineup. It isn't a 2-n-1 model thought but it does have a touch screen.
Joyfreeman
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21 Posts
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December 15th, 2021 07:00
Please contact our Image Assist service desk. They can help you get this resolved. Email is US_OSimaging@dell.com phone 866-340-0541 Business hours M-F 7am-6pm CST
Brian404x
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January 5th, 2022 15:00
i reached out to dell but havent heard anything back from anyone after the one call I had. Someone stated they will call me back in 30 mins been almost 3 weeks..
Brian404x
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January 5th, 2022 15:00
Thank you i appreciate it.
Joyfreeman
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January 5th, 2022 15:00
Brian, please contact the Service Desk again tomorrow. Send an email to US_OSimaging@dell.com and put Attn Joy in the Subject Line. I will make sure your issue is addressed tomorrow. Apologies for the delays.
Sharkey_
1 Message
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March 31st, 2022 12:00
Brian404x,
Was a solution ever provided? I have the same issue.