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Summi1

28 Posts

7553

October 8th, 2008 11:00

Error on Gatekeeper

Guys,

I am having problem running symcli commands from a Symcli server ( server where the Soln. Enabler is installed).

When I am trying to run any symcli command this is the error that is being displayed:

" The gatekeeper device (while using the Base Daemon) has an error (Please see the
Log file) "

I have checked the log file and It does'nt show any helpful information....Any ideas on this.

Thanks a lot for the help!!!

John Toner

61 Posts

October 8th, 2008 11:00

What version of Solutions Enabler?

How many GK devices are presented to the host?

Any other EMC applications installed on the host that are using GKs, like ECC agents?

MikeMac1

2 Intern

 • 

292 Posts

October 8th, 2008 11:00

Have you tried re-running Symcfg Discover? That might help.

tonydcdi-ymiT1

70 Posts

October 8th, 2008 11:00

Check out Primus Solution emc139533 for a good start into troubleshooting this error. It usually has something to do with the storapid deamon. You can try restarting this daemon and see if it clears up the error

protoss

2 Intern

 • 

128 Posts

October 8th, 2008 13:00

What the error message means is that it is not able to communicate with the symmetrix. even with out any gate keepers masked to the host you should be able to Run symcfg dis and if it gives the same error message it could be a issue with your zoning or cabling.

by zoning I mean zones between your symcli host and the Symmetrix.

tazal

59 Posts

October 14th, 2008 07:00

What does this command return?

/usr/symcli/bin/stordaemon action storapid -cmd show_gk_stats

xe2sdc

2 Intern

 • 

2.8K Posts

October 15th, 2008 00:00

This thread is better hosted in Host Software/Solution Enabler area of our forums. Moving it at final location within a few seconds... Count down from 100 .. 99 .. 98 .. ;-)

rawstorage

3 Apprentice

 • 

420 Posts

October 31st, 2008 08:00

Summi, if there is an issue with the storapi daemon you should see a message in /var/symapi/log/sorapid.log0

These messages are usually kinda cryptic, I would say to kick off an EMC grab if you haven't done so already and open an SR with EMC support to look into the issue.

SKT2

2 Intern

 • 

1.3K Posts

December 8th, 2008 12:00

I have observed that after moving to V6.5-872/storwatchd from V6.0-629 (1.0)
storapid/base daemon getting restarted more often. So any symcommands happens to run while storapid was getting restarted may end up failing.

Any one know of any fix for this?

SKT2

2 Intern

 • 

1.3K Posts

December 9th, 2008 07:00

Looks like adding more gate keepers helping on this. Still under observation. will let you know

Message was edited by:
santhosh theyyan

MaximUnited

111 Posts

December 30th, 2008 03:00

Hey guys,

I've been experiencing this issue on most HP-UX servers running Solution Enabler.
No matter what version I upgraded the SE, it would do the same errors you described.
The manual solution is running '/usr/symcli/bin/stordaemon shutdown all -immediate'
and running 'symcfg discover'.
The fix for this is actually, believe it or not, is upgrading the PowerPath.
# powermt version
EMC powermt for PowerPath (c) Version 5.1 HF 04 (build 1)
 
# symcli
 
Symmetrix Command Line Interface (SYMCLI) Version V6.5.2.0 (Edit Level: 891)
built with SYMAPI Version V6.5.2.0 (Edit Level: 891)


Works like a charm.

Davidy8s

154 Posts

January 5th, 2009 13:00

Looks like we may have a resolution...

Dave Yates
EMC TSE3
Benevolent Host S/W & Mainframe Forum Moderator

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