Meet Knowledge Sharing Winners: Joseph Llano, Kevin Feller, John Klinck and Brian Brew

Meet Knowledge Sharing Winners:  Joseph Llano, Kevin Feller, John Klinck and Brian Brew

For the first time, this year’s 1st place EMC Proven Professional Knowledge Sharing Article was co-authored by 4 EMC employees.  Joe, Kevin, John and Brian have all worked together for a number of years, guiding customers through successful innovation implementations.

Recently, they began discussing the implementation of transformation processes and the blind side of such projects.  They saw this blind side to be the human factor. While there is quite a bit of focus paid to the technological side of an implementation, there is far less scrutiny given to the human element.  The authors make the point that in order to have an effective innovation implementation; these human factors must be considered. 

Joe is a Senior Project Manager, Kevin is a Senior Account TC, John is the Flash Business Director for the Eastern region and Brian is a Project Manager; all working out of the EMC Berkeley Heights, New Jersey office.

Their Knowledge Sharing Article

While process and technology are forefront considerations when implementing technical innovation, the human component of such initiatives is often an under-managed focus of attention during the course of implementation. Consequently, transformative implementations often have trouble achieving objectives and benefit realization if the customer’s adoption of technology is neglected.

To realize effective transformation and innovation adoption, the client organization and its members must become increasingly skillful, consistent, and committed in their use and adoption of these solutions.

 
Awarded 1st place in the 2012 Knowledge Sharing Competition, this article by Joseph Llano, Kevin Feller, John Klinck, and Brian Brew introduces EMC Proven Professionals to two specific client-organizational factors that drive effective implementations and influence service delivery of transformational client-centered solutions: a climate for transformation, and the transformation-values fit. These factors are adopted from innovation management and implementation research.

The authors offer insight and tools to help ensure that competitive advantage is realized by early adopting solution-receiving customers. The Transformational Effectiveness Quadrant is presented as a tool that helps identify implementation challenges and predict effective realization of IT Transformation. Two implementation case studies regarding cloud computing and big data innovations illustrate the utility of the Transformation Effectiveness Quadrant and best practice considerations when preparing customers for solution implementations. Guidelines for project-level service delivery innovations contingent on these factors are presented to improve Total Customer Experience and accelerate IT Transformation.

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