Unsolved
1 Rookie
•
1 Message
0
119
September 25th, 2024 12:01
Error launching a course (99999) An unknown error occurred
After click launch button in the course throws an error below and won't load:
(99999) An unknown error occurred. Please try again. If the situation persists, please contact the site administrator. (@001) com.fasterxml.jackson.core.JsonParseException: Unexpected character ('<' (code 60)): expected a valid value (JSON String, Number, Array, Object or token 'null', 'true' or 'false') at [Source: (String)" 411 Length Required
Error: Length Required
POST requests require a Content-length header.
"; line: 2, column: 2]
What could be done?,
No Events found!
ejn63
10 Elder
•
29.4K Posts
0
September 25th, 2024 12:45
Contact the administrator or support group of the application you're attempting to run.
Jack Kunnecke
1 Rookie
•
1 Message
0
September 26th, 2024 19:45
I also have this same error. 4th day, 2 support tickets no resolution.
venkat.mk
1 Rookie
•
2 Posts
0
September 27th, 2024 13:22
@Jack Kunnecke I do have the same issue while launching lab session in learning portal. can you please provide the link to raise the support ticket.
mnjamaleddine
1 Rookie
•
4 Posts
0
October 9th, 2024 19:24
Facing the same issue with the VxRail 8.0.XXX Implementation OnDemand Lab. Any work around of possible fix.
DELL-Geeta MKS
Community Manager
•
269 Posts
0
October 10th, 2024 16:44
Hi,
Please reach out to Support | Dell Learning.
If you haven’t heard back from Support, please don’t hesitate to reach out to us. We’re here to help and will do our best to resolve your issue as quickly as we can. Thank you for your patience!
Happy Learning!
(edited)
mnjamaleddine
1 Rookie
•
4 Posts
0
October 14th, 2024 07:26
@DELL-Geeta MKS Hello! We have raised two tickets so far and have received no updates. The case numbers raised <Private data removed from public view. DELL-Admin>Is there any possible workaround we can do to do the lab activities.
(edited)
DELL-Geeta MKS
Community Manager
•
269 Posts
0
November 28th, 2024 21:18
Hi @MnJA ,
Thank you for reaching out. To ensure your ticket details remain private and secure, I’ve sent you a direct message. Please share the case numbers there, and I will immediately follow up to get an update on your tickets and explore possible workarounds for your lab activities.
We value your patience and understanding, and I’ll ensure this is addressed as quickly as possible.
Looking forward to your reply in DM.