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1 Rookie

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7 Posts

459

August 26th, 2024 13:56

Education Website Fails

I am trying to login into your education website and take a few free courses.

This is what happens:

Goes here:

https://pf-ng.us.dell.com/sp/ACS.saml2

Then hangs here:

learning.dell.com/eduservice/parseSAML 

For example I can't register for this:

‎Free Training : ECS Concepts and Features | DELL Technologies

Community Manager

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269 Posts

August 26th, 2024 14:15

Hi @hxman1011 

We're excited to announce that Dell Learning has been relaunched with a fresh new look and improved features!

We apologize for any inconvenience caused by the recent website downtime during the relaunch process. We appreciate your patience and understanding.

The website is now fully operational, and you can access all your favorite courses and resources again.

Thank you for your continued support of Dell Learning. We look forward to helping you achieve your learning goals.

Here is the link for free trainings - Dell Learning Free Trainings

Happy learning!

The Dell Learning Team

1 Rookie

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7 Posts

August 26th, 2024 14:22

Hello,

Yes I know. When I select the course, then register, it hangs on the following (tried Firefox, Chrome, Edge)....

https://learning.dell.com/eduservice/parseSAML

Community Manager

 • 

269 Posts

August 26th, 2024 14:29

Hi @hxman1011 

We understand you're experiencing an issue when registering for a course.

As we've just relaunched Dell Learning, there might be some temporary technical hiccups as the system stabilizes. We're working diligently to resolve any lingering issues.

We kindly request you try again in a few hours. We apologize for the inconvenience and appreciate your patience during this exciting transition.

If the problem persists, please don't hesitate to reach out to us again. We're committed to ensuring a smooth learning experience for you.

Thank you for your understanding!

The Dell Learning Team

1 Rookie

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2 Posts

August 27th, 2024 14:40

I have the same issues with sign in to the Education website. I tried it many times in last 7 hours.

Do you have some estimation when the issue will be fixed?

browser hang here

https://learning.dell.com/eduservice/parseSAML

sometime after the reload I got

https://learning.dell.com/content/emc/en-us/Index_Offline.html?error=Issue-in-creating-user-session-key

Thanks in advance.

Lukas

1 Rookie

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1 Message

August 28th, 2024 16:11

Hello I have the same problem when I try to access to see my courses it sends me to this page:

https://learning.dell.com/eduservice/parseSAML

I've already tried different computers and on different networks and it does the same to me.

1 Rookie

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3 Posts

August 30th, 2024 15:40

This has been an issue for me as well. As of the the 30th, the problem still persists.

1 Rookie

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1 Message

September 2nd, 2024 09:14

Hi, the issue still persists

1 Rookie

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1 Message

September 5th, 2024 07:36

We are also getting proxy errors from multiple accounts/machines in different locations 

Proxy Error

The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request

Reason: Error reading from remote server

1 Rookie

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3 Posts

September 22nd, 2024 04:39

Issue still persisiting till 22nd September. Any Solution?
https://learning.dell.com/eduservice/parseSAML not redirecting to Education website

1 Rookie

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2 Posts

September 22nd, 2024 06:26

Does this problem is going to be resolved ? I completed one course and now facing same issue which is described above 

https://pf-ng.us.dell.com/sp/ACS.saml2

Then hangs here:

learning.dell.com/eduservice/parseSAML 

For example I can't register for this:

‎Free Training : ECS Concepts and Features | DELL Technologies

1 Rookie

 • 

1 Message

November 26th, 2024 03:46

Dear Dell Team,

Issue is still persists. Unable to complete the OnDemand course also. 

Each time I enter the OTP, I receive a blank screen, which prevents me from proceeding further. Could you please provide an update on when this issue might be resolved? Your assistance would be greatly appreciated.

https://learning.dell.com/eduservice/parseSAML 

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