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2280
March 27th, 2011 13:00
Clariion and SAN Management VILT's not working
Hi Everyone
I’m hoping that someone out there may have run into this and can offer some help.
I'm unable to get two of my VILT programs to work correctly. The ones I have won't work are:
Clariion Host Integration and management with SnapView, SAN copy and Mirrorview ; MR-xVP-CLRNSP and SAN Management ; MR-xVP-NSSANM. The EMC ECC Management video instructor led course I ordered worked fine. I’ve been trying to get these things to work for months.
They were installed and troubleshot using an ADMIN level account
I’ve tried every version of windows, browsers, on new systems, old systems, virtual machines, different hardware, without firewall, anti-virus, and so on. There is no conflicting software as this is a single purpose machine I'm using just for these training discs. There are some detailed troubleshooting sheets that ED Services provided me which I followed exactly as well.
The people at ED Services have been great to work with, no complaint with them at all. I think they have just come to the point of giving up and aren’t calling back anymore. I'd just really like to be able to use them since they cost a fortune.
Best Regards
Chris B.
MCSE, EMCISA
Stephanie_P
180 Posts
0
March 31st, 2011 07:00
Hi Chris,
I sent you a private message. Let's see what we can do to resolve this!
Thanks,
Stephanie
cbutland_8c0e6a
2 Posts
0
March 31st, 2011 08:00
Hi Stephanie
Thanks for the response. Here’s where I’m at… I had a couple of VILT’s that I have not been able to get working. I pretty much tried everything under the sun including various versions of windows, browsers, hardware platforms, vmWare VM’s, and Microsoft VM’s. I have single purposed these installations as well, meaning they have no anti-virus, firewall, never joined a domain, and so on. I have also followed the trouble shooting tips including the browser configurations as well as the flash control panel settings detailed there. There were also some patches recommended and used the cleanup utility when appropriate. Whew that was long……
The ones that are problematic are:
Clariion Host Integration and management with SnapView, SAN copy and Mirrorview ; MR-xVP-CLRNSP ;
and
SAN Management ; MR-xVP-NSSANM ;
The EMC ECC Management video instructor led course worked fine.
Earlier in the week I dragged an old DELL laptop out of storage and tried the installs again after ED Services reset the activation keys. The good news is that as of Tuesday I think I have them both working. I have obviously not gone through them completely but the videos are running and in synch with the course notes.
I don’t know if these are known to be a little bit flaky or not, but at least in my case they were! Let me know what you think, and sorry for such a long response.
Best Regards
Chris Butland
Greektown Casino – Hotel
313-477-1117