A new approach to sending mail in Documentum

Actual business processes still require a notifications system based on traditional mail. Documentum® offers mail solutions based on object events but they are not so flexible to satisfy all customers. In most Documentum projects, customers require an easier way to create and send custom emails for different types of events.

The standard mail job is limited in possibilities and is difficult to customize due to its structure and the programming language used. In this Knowledge Sharing article, awarded Best of Content Management in the 2012 Knowledge Sharing Competition, author Ghenadie Starsii describes a custom event email job implementation using XML and XSL templates.

The solution consists of three parts:
1. An email module that sends emails for certain objects, that can be triggered from various components;
2. A sample WDK component that sends emails;
3. A job that asynchronously manages email module requests, prepares the subject, recipients, and attachments, and generates a body message by transforming XML using the XSL template.

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