Equallogic SAN

Starting with Firmware v5.2.4 deleting an offline member has to be done through the CLI on one of the other active member using the command:

GrpName>member delete

You will then be given a Challenge for example:

GroupAlpha>member delete
Challenge 1234 (copy this number AND you will also need the Array Firmware Version)
Response:  (contact support for this part)
Member has been successfully removed from group.

Even though you don't have a support contract they should be able to issue you the response so you can remoe the member.  Try calling them using the phone numbers on this page: https://eqlsupport.dell.com/secure/login.aspx, and provide the challenge and FW version

Remember to leave the command at the challenge until you have a response.

-Joe

I tried calling and emailing support and neither would route me to someone who could answer the challenge response without a valid support contract. I can understand making this difficult would be important (like require serial access, or forcing you type out "ThisWillDeleteAllMyData") but to make it impossible is very frustrating.

The number I called: 1-800-945-3355, I am located in the US

When I emailed (eqlx-customer-service@dell.com), I got a case number but they said I would have to go through Dell TechDirect. I can't figure out where / how to do that with an array no longer under a support contract.

And I do understand the need for a safeguard, but wouldn't it make more sense to do something like you already do when someone wants to reset any array (where you force someone to type out "DeleteAllMyDataNow").

Thank you very much for your help.

I was eventually able to get signed up on TechDirect and then submitted a request with the challenge information in the details. This got them to forward me on to someone who was able to help and after a couple emails it was all taken care of.