ngthcongvn

11 Posts

December 5th, 2012 04:00

DELL SAN PS6000 - "retrieving data" take long time on PS serie Group Manager ! help me

hi all,

Please help me about my SAN!
I have a group member PS6000 ( 5 members ). When i use web browser firefox (java 6u7) logon to Group Manager which display OK . But when i move some TAB to view detail SAN , it display "retrieving data " take long time ( see pic )

I upgraded firmware to ver 5.2.4

Please help me !
Thanks

Responses(11)

DELL-Joe S

7 Technologist

•

729 Posts

December 5th, 2012 09:00

Please ensure you are using Java v6 Update 37.

Also, you should clear your java cache (Programs> Java> Temporary Internet Files> Settings> Delete Files

Also Try to failover the group lead member (this is identified by the event log, the array name that answers a login request is the one you want to restart). This will force a new group lead election.

If you are still having problem, please open a support case.

-joe

ngthcongvn

11 Posts

December 9th, 2012 23:00

I'm ensure using Java 6 update 37 , web browser is firefox, and i cleared cache java...but its still having problem ....have you another idea ????

thanks

DELL-Joe S

7 Technologist

•

729 Posts

December 10th, 2012 05:00

I suggested that you failover the array (so that a different controller and/or member will become the group lead). Did you try this first?

Also, are you using the Web GUI (typing the url in the browser or the Web Application (launching from the desktop)? If using the Application, uninstall and then reinstall.

Try a different work station (and a browser vendor as well) to ensure the problem isn't with that system and/or browser version.

If the symptoms are the same, please open a support case. You will also need to collect the java logs for support:

Open the GUI

Log into GUI.
Click the blue arrow at the bottom near Tools.
Click User preferences.
Click the Advanced tab.
Click the checkboxes to select “Log data poller activities” and “Log server notifications”.
Click OK

Close the browser
In your java client properties, enable the Java Console (advanced tab) select the “show console” option.
In the browser address box type: http://your_group_IP /welcome.html
Select the “Launch in Browser Window”
The Java console should open and start logging
Duplicate your problem
Copy the Java log so that you have a copy to submit to support
Once done, you can disable the Java Console in the Java setting.

-joe

ngthcongvn

11 Posts

December 11th, 2012 01:00

Hi all,

I take Log from Java Console in below

I see very many Request , maybe they are the reasons

Thanks all

______________

Dump thread list ...

Group main,ac=25,agc=2,pri=10

main,5,alive

traceMsgQueueThread,5,alive,daemon

Timer-0,5,alive

Java Plug-In Pipe Worker Thread (Client-Side),5,alive,daemon

AWT-Windows,6,alive,daemon

SysExecutionTheadCreator,5,alive,daemon

CacheMemoryCleanUpThread,5,alive,daemon

CacheCleanUpThread,5,alive,daemon

Windows Tray Icon Thread,5,alive

Browser Side Object Cleanup Thread,5,alive

JVM[id=0]-Heartbeat,5,alive,daemon

Group Plugin Thread Group,ac=3,agc=0,pri=10

AWT-EventQueue-1,6,alive

ConsoleWriterThread,6,alive,daemon

TimerQueue,5,alive,daemon

Group http://10.200.1.250/-threadGroup,ac=11,agc=0,pri=4

Applet 3 LiveConnect Worker Thread,4,alive

AWT-Shutdown,4,alive

AWT-EventQueue-3,4,alive

thread applet-com.equallogic.eqlgroupmgr.EqlGroupMgrApplet.class-3,4,alive

TimerQueue,4,alive,daemon

EqlGroupSession connection monitor 1355211537900,4,alive

EqlGroupSession communication thread 1355211721634,4,alive

EqlGroupSession packet builder 1355211537900,4,alive

EqlGroupSession packet parser 1355211537900,4,alive

Thread-25,4,alive

Thread-26,4,alive

Done.

Logging set to : false ... completed.

Logging set to : true ... completed.

JGoodies Looks: Use system fonts have been disabled in the system properties.

java.version = 1.6.0_37

java.class.version = 50.0

java.vendor = Sun Microsystems Inc.

2:46:42 PM: Established encrypted SSL communication on port 3003, OCP version 1.5.1.0

JGoodies Looks: Use system fonts have been disabled in the system properties.

java.version = 1.6.0_37

java.class.version = 50.0

java.vendor = Sun Microsystems Inc.

2:48:32 PM: Established encrypted SSL communication on port 3003, OCP version 1.5.1.0

2:48:33 PM: Invalid username or password.

2:48:33 PM: null {ErrorLevel=4;Exception=com.equallogic.broker.BrokerError {null;errorCode=-20024;markup=Invalid username or password.;};ExceptionType=5}

com.equallogic.broker.BrokerError {null;errorCode=-20024;markup=Invalid username or password.;}

at com.equallogic.broker.SCommLayer.login(SCommLayer.java:284)

at com.equallogic.broker.SCommLayer.connect(SCommLayer.java:141)

at com.equallogic.broker.Broker.start(Broker.java:626)

at com.equallogic.broker.Broker.login(Broker.java:604)

at com.equallogic.eqlcommon.EqlGroupSession.login(EqlGroupSession.java:87)

at com.equallogic.eqlcommon.EqlGroupApplet.login(EqlGroupApplet.java:160)

at com.equallogic.eqlgroupmgr.EqlGroupMgrApplet$3.run(EqlGroupMgrApplet.java:334)

at java.awt.event.InvocationEvent.dispatch(Unknown Source)

at java.awt.EventQueue.dispatchEventImpl(Unknown Source)

at java.awt.EventQueue.access$400(Unknown Source)

at java.awt.EventQueue$2.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

at java.security.AccessControlContext$1.doIntersectionPrivilege(Unknown Source)

at java.awt.EventQueue.dispatchEvent(Unknown Source)

at java.awt.EventDispatchThread.pumpOneEventForFilters(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForFilter(Unknown Source)

at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)

at java.awt.EventDispatchThread.pumpEvents(Unknown Source)

at java.awt.EventDispatchThread.run(Unknown Source)

2:49:15 PM: Established encrypted SSL communication on port 3003, OCP version 1.5.1.0

2:56:58 PM: Error: getInterfaceDcbInfo(EqlNic.1.2353763.2): No such instance.

3:57:26 PM: Error: getInterfaceDcbInfo(EqlNic.1.1906704510.2): No such instance.

4:06:48 PM: 72: getRadiusSettings(EqlRadiusSettings.1): Request

4:06:48 PM: 73: getChapServers(EqlGroupSettings.1): Request

4:06:48 PM: 74: getRadiusAccountServers(EqlGroupSettings.1): Request

4:06:48 PM: 75: getLdapServers(EqlGroupSettings.1): Request

4:06:48 PM: 76: getEmailRecipients(EqlGroupSettings.1): Request

4:06:48 PM: 77: getSyslogRecipients(EqlGroupSettings.1): Request

4:06:48 PM: 78: getSmtpServers(EqlGroupSettings.1): Request

4:06:48 PM: 79: getiSnsServers(EqlGroupSettings.1): Request

4:06:48 PM: 80: getNtpServers(EqlGroupSettings.1): Request

4:06:48 PM: 81: getChapUserList(EqlGroupSettings.1): Request

4:06:48 PM: 82: getChapUser(EqlChapUser.1.2.1): Request

4:06:48 PM: 83: getReadOnlyCommunities(EqlGroupSettings.1): Request

4:06:48 PM: 84: getTrapRecipients(EqlGroupSettings.1): Request

4:06:48 PM: 85: getTrapCommunity(EqlGroupSettings.1): Request

4:06:48 PM: 86: getVolumeAccessList(EqlVolume.631397712.1): Request

4:06:48 PM: 87: getWKAList(EqlGroupSettings.1): Request

4:06:48 PM: 88: getGroupTime(EqlGroupSettings.1): Request

4:07:07 PM: elementChanged(EqlServer.1.705952177): eqlMemberChassisTable: Processed

4:07:07 PM: elementChanged(EqlServer.1.1042674271): eqlMemberChassisTable: Processed

4:07:07 PM: elementChanged(EqlServer.1.2353763): eqlMemberStorageTable: Processed

4:07:07 PM: elementChanged(EqlServer.1.2353763): eqlMemberChassisTable: Processed

4:07:07 PM: elementChanged(EqlServer.1.1086028400): eqlMemberChassisTable: Processed

4:07:07 PM: elementChanged(EqlServer.1.1906704510): eqlMemberChassisTable: Processed

4:07:17 PM: elementChanged(EqlServer.1.705952177): eqlMemberChassisTable: Processed

4:07:17 PM: elementChanged(EqlServer.1.1042674271): eqlMemberChassisTable: Processed

4:07:17 PM: elementChanged(EqlServer.1.2353763): eqlMemberChassisTable: Processed

4:07:17 PM: elementChanged(EqlServer.1.1086028400): eqlMemberChassisTable: Processed

4:07:17 PM: elementChanged(EqlServer.1.1906704510): eqlMemberChassisTable: Processed

4:07:32 PM: 40: getInterfaceList(EqlServer.1.705952177): Reply in 613984 ms: Success: array len = 0

4:07:32 PM: 41: getInterfaceList(EqlServer.1.705952177): Request

4:07:32 PM: 40: getMemberPendingUpdateVersion(EqlServer.1.705952177): Reply in 613750 ms: Success

4:07:32 PM: 39: getMember(EqlServer.1.705952177): Reply in 584234 ms: Success

4:07:32 PM: 40: getMemberPendingUpdateVersion(EqlServer.1.705952177): Request

4:07:32 PM: 39: getMember(EqlServer.1.1906704510): Reply in 224234 ms: Success

4:07:32 PM: 40: getMemberPendingUpdateVersion(EqlServer.1.1906704510): Request

4:07:32 PM: 39: getControllerList(EqlServer.1.1906704510): Not requested or request has expired; ignoring

4:07:32 PM: 38: getDiskList(EqlServer.1.1906704510): Reply in 224328 ms: Success: array len = 16

4:07:33 PM: 38: getVersionInfoList(EqlServer.1.1906704510): Not requested or request has expired; ignoring

4:07:33 PM: 37: getTemperatureReadings(EqlServer.1.1906704510): Reply in 224437 ms: Success: array len = 11

4:07:33 PM: 36: getFanSpeedReadings(EqlServer.1.1906704510): Reply in 224484 ms: Success: array len = 4

4:07:33 PM: 35: getPowerSupplies(EqlServer.1.1906704510): Reply in 224484 ms: Success: array len = 2

4:07:33 PM: 34: getHWComponents(EqlServer.1.1906704510): Reply in 224484 ms: Success

4:07:33 PM: 34: getChannelcardList(EqlServer.1.1906704510): Not requested or request has expired; ignoring

4:07:33 PM: 33: getMemberOpsList(EqlGroupStatistics.1): Reply in 104484 ms: Success: array len = 0

4:07:33 PM: 32: getVolumeOpsList(EqlGroupStatistics.1): Reply in 104672 ms: Success: array len = 0

4:07:33 PM: 31: getSiteOpsList(EqlGroupStatistics.1): Reply in 104672 ms: Success: array len = 0

4:07:33 PM: 31: getMember(EqlServer.1.1906704510): Not requested or request has expired; ignoring

4:07:33 PM: 31: getControllerList(EqlServer.1.1906704510): Not requested or request has expired; ignoring

4:07:33 PM: 31: getDiskList(EqlServer.1.1906704510): Not requested or request has expired; ignoring

4:07:33 PM: 31: getVersionInfoList(EqlServer.1.1906704510): Not requested or request has expired; ignoring

4:07:33 PM: 31: getTemperatureReadings(EqlServer.1.1906704510): Not requested or request has expired; ignoring

4:07:33 PM: 31: getFanSpeedReadings(EqlServer.1.1906704510): Not requested or request has expired; ignoring

4:07:33 PM: 31: getPowerSupplies(EqlServer.1.1906704510): Not requested or request has expired; ignoring

4:07:33 PM: 31: getHWComponents(EqlServer.1.1906704510): Not requested or request has expired; ignoring

4:07:33 PM: 31: getChannelcardList(EqlServer.1.1906704510): Not requested or request has expired; ignoring

4:07:33 PM: 31: getMemberOpsList(EqlGroupStatistics.1): Not requested or request has expired; ignoring

4:07:33 PM: 31: getVolumeOpsList(EqlGroupStatistics.1): Not requested or request has expired; ignoring

4:07:33 PM: 31: getSiteOpsList(EqlGroupStatistics.1): Not requested or request has expired; ignoring