Ask the Expert: SolVe Desktop, Proactive knowledge and Self-Help Procedures for Customer Engagement Readiness

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SolVe Desktop Information and Details

The SolVe Generator Desktop is now available to EMC Isilon customers

How can I get Solve Desktop?

Welcome to this EMC Support Community Ask the Expert conversation. During this event we will be covering the SolVe Desktop, that is used by EMC Internal, Partners and Customers to generate a step-by-step procedure (textual or video) guiding users as they apply changes to a customer’s environment ensuring success during every engagement. Among the many areas we'll be discussing, our experts will answer your questions in regards to best practices, procedure types and all available knowledge content.

This discussion takes place from Sept. 6th - 23th. Get ready by bookmarking this page or signing up for e-mail notifications.

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Meet Your Experts:

	Brian Kane Sr. Manager GS Knowledge Management Brian has been working for EMC since 2000, prior to this he has spent 14 years at IBM. His primary focus has been on customer support, project management while providing knowledge to customers emphasizing successful engagements.
	Kirsty Allen Sr. Program Manager Kirsty has been with EMC for 16+ years and during her tenure she's held multiple positions. Her career has been focused around supporting customers. She's worked in Licensing, software, Return Materials and now the SolVe Team. Kirsty enjoys Customer Service and love being in this industry!
	Principal Technical Program Manager Bruce has been with EMC for 18 years. First 7 years was spent as a Customer Engineer installing, upgrading and fixing customer environments. For the past 11 years Bruce's primary focus has been on supporting applications that focus on successful implementations at customer sites whether EMC delivered or customer implemented.
	Technical Program Manager Carrie started EMC back in 1999 after leaving The Paul Revere Insurance Group of 11 years where I advanced in Payroll & Field Financial Services. Here at EMC for 16+ years she has occupied many positions within the Customer Service/Global Services organizations relating to the Change Control process, now SolVe Engine, however always focused on Customer Service, Support and the Sharing of Knowledge.
	Application Developer David is a high tech veteran, a warrior of the industry since before PCs were born. He's been a System Admin, Tech Support person, coder (bug fixer), and Technical Writer.
	Consultant Developer Mark is currently responsible for SolVe Desktop application design and development, a platform supporting customers, partners and employees with targeted product knowledge delivered on demand. Other roles over the last 15 years at EMC include remote solution support (open systems) and knowledge centered support.