Ask the Expert: Maximize the Benefits of Your EMC Online Support Experience – Tools, Tips and Tricks

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Welcome to the EMC Support Community Ask the Expert Conversation. On this occasion we will be discussing how to leverage available EMC Online Support features, tools, and resources to help you:

Resolve issues faster
Find relevant content easier
Improve your customer service experience

Our experts will answer your questions regarding site administration, product registration, service request management, and much more! Our experts will also provide guidance on how to stay informed about new and improved capabilities as they are introduced.

Meet Your Experts:

	Ryan Amin Principal Program Manager - EMC Customer Service Ryan was born and raised in central Massachusetts, and has been with EMC for 5+ years. His primary focus is working with customers to identify ways we can improve EMC's online experience, then translating the feedback into a solution that meets their needs.
	Brant Harmon Principal Program Manager - EMC Customer Service Brant has 14 years professional experience in Project/Program Management and/or Call Center Management in the Insurance and Technology industries. He is our EMC Online Support Service Center expert.
	Donny Vincent Program Manager - EMC Customer Service Donny specializes Project and Content Management. He has been the Publishing Manager for EMC Online Support Content for almost 5 years.
	Suzanne Correia Program Manager - EMC Customer Service Suzanne has been with EMC for over 15 years. She is our Online Chat expert.