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July 1st, 2016 05:00

What is using my Snapshot Space (3.27TB Missing)?

I seem to have lost 3.27TB of space on my SAN and I cannot figure it out.

I'll keep it simple for now:

3TB volume, thin provisioned, 2.34TB in use.

Snapshot space is set to 150%.

3.27TB Snapshot space in use.

Number of snapshots = '0'

My question is - what could be using this space (see screenshot)?

I use VEEAM for backups of the Servers within this volume, but nothing is currently running.

I cannot delete snapshots, as there aren't any - I can create new snapshots fine and delte those, but this chunk of space remains.

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5 Posts

July 1st, 2016 10:00

Thanks for coming back so quick.

I will open a ticket for the script to remove the hidden snapshots - hopefully that'll free up the space.

With regards to preventing it in future, I still don;t know for sure it is VEEAM causing them. Assuming it is, I have 2 backup jobs that backup servers on the affected volume, and each job backs up multiple servers. Would I have to somehow run this command on each of the backup up servers?

5 Posts

July 4th, 2016 02:00

About that script to remove the 'Hidden' snapshots - How do I go about raising a ticket?

13 Posts

July 19th, 2016 06:00

We have this issue too.

Current firmware and HIT/ME v4.9.0 address the issue. 

Does upgrading fw to 9.0 and HIT to 4.9 delete those hiden snapshots, or do we still need that script?

5 Posts

July 20th, 2016 06:00

Dell managed to delete my ghost snapshots and recomended I upgrade to FW 7.1.12 or above, and HIT 4.9 to prevent it happening again - they still needed to run the script though, which seems to indicate the scripts are needed to resolve, and the upgrade to prevent.

13 Posts

July 21st, 2016 00:00

Thank you. So I should upgrade all the things first and then call support.

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