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18 Posts
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4106
September 15th, 2016 16:00
VSM 4.6 vCenter 6 VCSA SOAPFaultException
Attempting to install Dell VSM-4.6.0-20160707.122300-139 virtual appliance to vCenter v6u2 (3634794). The OVA installs without error and the VSM appears in the vCenter Web Client, but attempting to access presents a "SOAPFaultException". I am also able to register it as a VASA storage provider without error. The error appears in the ASMVE.log, Console.log, and Server.log files when exported from the VSM VM.
Log example:
2016-09-15 12:10:39,156 ERROR [org.jboss.ejb3.invocation] (http-0.0.0.0-0.0.0.0-443-1) JBAS014134: EJB Invocation failed on component VSMApplianceImpl for method public abstract com.equallogic.hitve.shared.rest.v4_0.data.VSMSummary com.equallogic.hitve.shared.rest.v4_0.api.VSMApplianceApi.getSummary(): com.equallogic.hitve.shared.exceptions.VSMException: javax.xml.ws.soap.SOAPFaultException: A general system error occurred:
at com.equallogic.hitve.server.rmi.HostHandler.getHbaIpAddresses(HostHandler.java:2674) [eqlvmsnap-api-2.0.jar:"4.6.0.1242"]
at com.equallogic.hitve.server.rmi.HostHandler.populateHBAsInfo(HostHandler.java:653) [eqlvmsnap-api-2.0.jar:"4.6.0.1242"]
at com.equallogic.hitve.server.rmi.HostHandler.access$400(HostHandler.java:142) [eqlvmsnap-api-2.0.jar:"4.6.0.1242"]
at com.equallogic.hitve.server.rmi.HostHandler$HostListener.generateManagedObjectFromProps(HostHandler.java:264) [eqlvmsnap-api-2.0.jar:"4.6.0.1242"]
at com.equallogic.hitve.server.rmi.HostHandler$HostListener.retrieveObject(HostHandler.java:356) [eqlvmsnap-api-2.0.jar:"4.6.0.1242"]
at com.equallogic.hitve.server.rmi.HostHandler.retrieveHost(HostHandler.java:757) [eqlvmsnap-api-2.0.jar:"4.6.0.1242"]
at com.equallogic.hitve.server.rmi.DatastoreHandler.getHostsForDatastore(DatastoreHandler.java:5948) [eqlvmsnap-api-2.0.jar:"4.6.0.1242"]
at com.equallogic.hitve.server.rmi.HostHandler.findIqn(HostHandler.java:506) [eqlvmsnap-api-2.0.jar:"4.6.0.1242"]
at com.equallogic.hitve.server.rmi.DatastoreHandler$DatastoreListener.generateManagedObjectFromProps(DatastoreHandler.java:482)
dfollis
18 Posts
0
September 16th, 2016 16:00
Thanks for the hint. I confirmed that the Runtime IP Settings were set before install. I just unregistered vsm as the VASA provider, deleted the VSM appliance, and rebooted VCSA. That worked without fail. I then tried to reinstall, the appliance, re-register the VASA storage provider and no errors. But the minute I access the VSM from the Web GUI I get the SOAPFaultException error. I'm stumped.
VMWare spent two hours on the phone with me today. Services appear t be working ok and they cannot see any obvious error logs.
I have a case open:
Case ID:
936231805
Request date:
9/15/2016
This looks to me like some sort of UI coding bug.
dfollis
18 Posts
0
September 16th, 2016 17:00
So odd. I just noticed that if I register my PS6100E, that does work. I still get the SOAP error occasionally, but I can use VSM to view the array and datastores. I have not tried to use it to create a datastore yet.
dfollis
18 Posts
0
September 16th, 2016 18:00
No I'm using the standard firmware. All US English. Also this error appears before the EQL is registered so this is something between VSM and vCenter.
stein_ivar87
2 Posts
0
October 20th, 2016 06:00
I have the exact same problem. I'm running VCSA 6 and VSM 4.6.0. Whenever I try to retrieve any informasjon from VSM I get "An unexpected error occurred: SOAPFaultException". I get the following in console.log:
2016-10-20 14:18:21,057 ERROR [org.jboss.ejb3.invocation] (http-0.0.0.0-0.0.0.0-443-2) JBAS014134: EJB Invocation failed on component VSMApplianceImpl for method public abstract com.equallogic.hitve.shared.rest.v4_0.data.VSMSummary com.equallogic.hitve.shared.rest.v4_0.api.VSMApplianceApi.getSummary(): com.equallogic.hitve.shared.exceptions.VSMException: javax.xml.ws.soap.SOAPFaultException: A general system error occurred:
See the pastebin for full stack.
This happed before and after I added the group, I can see informasion about my group, but I cannot create datastores, which fails with the same SOAPFaultException error.
stein_ivar87
2 Posts
1
October 21st, 2016 01:00
I have resolved my issue.
Looking at the stacktrace I saw:
at com.equallogic.hitve.server.rmi.HostHandler.getHbaIpAddresses(HostHandler.java:2674) [eqlvmsnap-api-2.0.jar:"4.6.0.1242"]
It turns out that my hosts iSCSI software adapter had a phantom vmkernel adapter and was failing. I disabled the adapter and removed everything under /etc/vmware/vmkiscsid on that host and restarted it. Now VMS is working perfectly.