This post is more than 5 years old
1 Rookie
•
5 Posts
0
1539
February 16th, 2017 06:00
SANHQ
Hi all
We were running SANHQ 3.0.0.7189 on Windows 2012 R2 and it was no polling data from two groups (FW 7.1.5 and FW8.1.3). They both have dedicated mgmt interface and shows as connected on SANHQ.
I have upgraded it to version 3.2.1.8458. SNMP config matches the groups' config.
For some reason it is still no polling data from the groups.
Where could I look into to debug this?
Assistance is much appreciated.
No Events found!
Ben Dibble
10 Posts
1
February 16th, 2017 07:00
Hi RB51,
Please stop/start the 'eqlxperf' service on your system running SAN HQ.
If that doesn't do it, here are some other ideas to try.
1. Was it installed from the Administrator or Domain Admin account? If not, try that.
2. Try from another system, doing a fresh install, from the Admin account. (not "run as Admin")
If these don't work, please open a service request with us.
Ben
Ben Dibble
10 Posts
0
February 16th, 2017 09:00
In the previous reply, when I say 'open a case,' I mean with Dell.