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53431
July 28th, 2015 01:00
SANHQ reporting firmware is still out of date after upgrading
I have just upgraded our SAN as we were getting alerts about the drives being out of date. The upgrade was successful but I'm still getting alerts about this issue. eg:
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- [ID: 3.7] Critical: Disk firmware on drive 23 for member STB-PS4100 is out of date. Login to the Dell EqualLogic Customer Support site at https://eqlsupport.dell.com/secure/login.aspx and download current drive firmware and instructions. Important disk support information: Model Number-ST900MM0006 , Firmware Revision-LE08, and Serial Number-S0N1XN8B
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Does anyone have any idea why this is happening and how to rectify it?
Thanks
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Origin3k
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2.3K Posts
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July 29th, 2015 01:00
Youre looking for a tree in the wrong forrest ;)
Download https://eqlsupport.dell.com/support/download_file.aspx?id=2722
or just click PS Firmwares, scroll down a bit and expand "Recommended PS Series Hard Disk Drive Firmware". You will see a *.zip and *.tgz download and a *.pdf. Download the *.tzg and take a look to the PDF how to upload the tgz and starting the update process from command line (again... EQL Groupmanager doesnt help).
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Origin3k
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July 28th, 2015 05:00
Are you sure that you upgraded the FW for the drives and not the array FW? The drive FW has to be applied directly on a member rather than trough the Groupmanager GUI. You can upload the *.tgz with FTP and than use ssh to login on member "STP-PS4100" and type "update" and press enter. You can break anything there because it looks first for drives which are quallified for an FW update. Also there is no interruption in services and one drive after another will be updated if needed.
What happend if you try to update the drives again. Does the patch reports a "no drive qualified" or run it again?
Also .... is the drive in slot 23 was a replacement from some time ago?
Regards,
Joerg
brittonc
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July 28th, 2015 08:00
Hi Joerg,
You are right, it was applying firmware to the array rather than the drives. On the support page they have a download for a drive firmware utility but no actual drive firmware so I'm at a bit of a loss as to how I'm supposed to update the drives.
As for drive 23, this was just an example. I get the same message for drives 0-23.
Thanks,
Carl
Origin3k
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July 28th, 2015 10:00
IIRC Don sayed that the rescent version of the FW Drivekit contains also all previous versions. So just downtload the latest one and aplly it. Read the docs because it works slightly different when comparing to the normal array FW.
The "utility" contains the FWs as well.
Drive Firmware Update Utility v8.0 -> kit_V8.0_DriveFw_2285700222.tgz
Regards,
Joerg
brittonc
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July 29th, 2015 00:00
Hi Joerg,
The utility contains 2 files. They are a 32 and 64 bit tgz. I installed kit_64_V8.0.3-R412559_2459441741.tgz for our PS4100 but this only seems to be the array firmware. There is no DriveFw file as I was expecting (and that is mentioned in their documentation) hence the confusion.
Thanks,
Carl
brittonc
5 Posts
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July 29th, 2015 01:00
Hi Joerg,
Well I feel stupid!! I was downloading the zip and extracting the tgz from there. Didn't think that the downloadable tgz was any different as they both just said update utility. This is the first time I've had to update any firmware on the SAN.
I've now downloaded the correct file and updated the drives and all is OK.
Thanks for your help (and patience)!
Carl