PS6110 Firmware Update

DaikinMan,

Would you confirm the version you are trying to update from?

Now with the update stopping at 97% it could be a few things causing it, such as ;

1. Insufficient storage capacity : Make sure you have enough free space on the storage array's boot disk (usually Disk 0). Try freeing up space by deleting unnecessary files or moving data to another disk.
2. Corrupted file system : A corrupted file system can prevent the upgrade from completing. Run a consistency check on the storage array using the EqualLogic CLI or the EqualLogic Management Interface (EMI).
3. Hardware issues : Faulty hardware components, such as a failing disk or a faulty network interface, can cause the upgrade to fail. Now it sounds like this isn't the case, based on your posting
4. Network connectivity issues : Ensure that the storage array is connected to the network properly and that the network connection is stable.

Now you can try to troubleshoot the issue with the following

1. Check the upgrade log : Log in to the EMI and check the upgrade log to see if there are any error messages or warnings that might indicate the cause of the failure.
2. Run a consistency check : Run a consistency check on the storage array's file system using the CLI command fsck -y or through the EMI.
3. Check disk usage : Verify that the boot disk (Disk 0) has sufficient free space. You can check disk usage using the CLI command df -h or through the EMI.
4. Disable unnecessary protocols : Disable any unnecessary protocols or services that might be interfering with the upgrade process.
5. Try a manual upgrade : Try upgrading the firmware manually using the CLI or the EMI, instead of using the automatic upgrade process.

Let me know what you see and if this helps.

Hello, 

Sounds like you are doing this from the GUI?   That error suggest your compact flash card has errors and is failing. 

If you know which controller it  is.  If it's  the passive then you can remove the CM and  try to reseat that card. 

If it's the active you will need to failover first.    Do this in a maintenance window. 

I would suggest you do the next upgrade attempt via the serial port.  You will capture more info and if something does happen the serial port will be the only access to a CM for triage.  

 If you do have a bad CF card and you can take a maintenance window you can try to clone a good CF with the CURRENT firmware.   Do NOT try to install 10.0.03 directly onto a card.   You MUST use the upgrade process. 

 Regards, 

Don 

#iworkfordell

@DELL-Chris H ​ Chris H, Thanks for your response, I've been traveling so I couldn't respond right away.  I'm currently on version 10.0.1 (R457114).  Have not spent a lot of time with the Eqquallogic CLI, I'm not seeing either of the commands you mentioned.  Is there an enabled level or what am I missing?

@dwilliam62​

dwilliam62, Thanks for the response.  You might be onto something with the flash cards.  Can I use any card to clone to or does it need to be a specific type/brand?  I appear to have 1G Centon card currently.

@DaikinMan​ Using the serial interface I'm seeing flash card errors.  How do I know which one is bad?

Do you want to proceed (y/n) [y]: y

19:49:49 Verifying kit integrity.
19:50:15 Active and secondary controllers detected.
19:50:19
19:50:19    Currently running version is:   Storage Array Firmware V10.0.1 (R457114)
19:50:19 You will be updating to version:   Storage Array Firmware V10.0.3 (R469188)
19:50:19
The firmware update will not take effect until you restart the array.

Do you want to proceed (y/n) [n]: y

19:50:31 testFlash: fsck FATAL ret code of 8.

1773:734:GreenArray:SP: 7-Oct-2024 19:49:42.510734:sddrv.c:1133:ERROR:45.4.3:Flash card write failed after the maximum number of retries was exceeded.

1774:735:GreenArray:SP: 7-Oct-2024 19:50:19.690735:sddrv.c:1133:ERROR:45.4.3:Flash card write failed after the maximum number of retries was exceeded.

1775:736:GreenArray:SP: 7-Oct-2024 19:50:19.900736:sddrv.c:1133:ERROR:45.4.3:Flash card write failed after the maximum number of retries was exceeded.

1776:0:GreenArray:logevent: 7-Oct-2024 19:50:29.340000:logevent.cc:238:INFO:30.2.5:Starting copy of firmware V10.0.3 to the compact flash.

1777:737:GreenArray:SP: 7-Oct-2024 19:50:30.590737:sddrv.c:1133:ERROR:45.4.3:Flash card write failed after the maximum number of retries was exceeded.

1778:738:GreenArray:SP: 7-Oct-2024 19:50:30.820738:sddrv.c:1133:ERROR:45.4.3:Flash card write failed after the maximum number of retries was exceeded.

1779:0:GreenArray:logevent: 7-Oct-2024 19:50:30.1000000:logevent.cc:238:ERROR:30.4.1:Array firmware update from version V10.0.1 to V10.0.3 failed. Reason: testFlash: fsck FATAL ret code of 8.

Hi,

Usually to find out which controller that has battery issue, it is from the group manager; “Group” -> “Members” -> select your member -> “Controllers.” for the health status indicated for controllers and CF cards.

Alternative, SSH into the array and use commands (show hardware, show controllers detail, show logs event) to gather more detailed information.

@dwilliam62​ Don, I ended up cloning both my cards just in case.  The upgrade succeeded afterwards.  Thanks for the help.

@DaikinMan​ 

That is awesome!   Thank you for letting us know.  Glad it's now resolved.

 Regards, 

Don 

#iwork4dell