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May 22nd, 2018 08:00
PS6000XV Controllers
Hi,
We have a PS6000XV with 3 disks failed. We can’t connect to both controllers. But, when we do a serial connection, we have the following message : It appears that the storage array has not been configured. Please run setup before executing management commands. The array storage has data and running setup will erase it. Do we have anyway to recover this array without loosing data ?
Thanks.
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dwilliam62
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1.5K Posts
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May 22nd, 2018 11:00
Hello,
That means the RAIDset is down, and it cannot read the configuration information. Please do NOT run setup.
If you don't have a support contract, you can open a one time case for a fee. They will help you determine which disk or disks you have to get back online to bring RAIDset back online. If they drive(s) can't be brought back online then you can send them to a recovery service to see if they can get the data copied off. If so you will need to purchase some used EQL drives to send to the recovery service. OEM drives will not work in EQL arrays.
Regards,
Don
Keurdange
6 Posts
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May 24th, 2018 08:00
Hello dwilliam62,
Thanks for your reply. I'll try to do that.
Have a nice day.
dwilliam62
4 Operator
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1.5K Posts
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May 24th, 2018 20:00
Hello,
Good luck. Let us know how you make out. Typically there is only one critical drive that must be brought back online to bring RAIDset back to degraded.
Regards,
Don