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55 Posts

1096

June 9th, 2020 04:00

PS6000 reboot problem

i couldn't reach my array disk PS6000 while pinging 
so i tried to reboot it but the LED's of RJ45 ports are off

i tried to connect it using console serial port

and i got this :

Preparing ffff bitmask of cpus to run  
No network device to cleanup
count = 16, total = 16
All slave cpus (16) ack'ed userapp init
count = 4, total = 4
All slave cpus (4) ack'ed message ring init
   
Dell, Inc. Storage Array

Copyright 2001-2012 Dell, Inc.
SP:2.72:mips_pss_init.c:420:INFO:28.2.107:Control module in slot 0 with serial number RMS0935328G11X0 is designated as active.
SP:1591719245.13:ppool_nvram.c:314 15.3.0:NVRAM contains valid data. This is a POWER FAILURE RECOVERY.
MFS set up
Building databases...
Restoring password file...
SP:1591719259.89:cache_driver.cc:978:INFO:28.2.39:Active control module cache set to write-back mode.
SP:1591719265.08:emm.c:1281:INFO:28.2.6:Enclosure serial number: SHM0935518GACB7.
Tue Jun  9 12:14:36 EDT 2020
Jun  9 12:14:36 init: kernel security level changed from 0 to 1

PS Series Storage Arrays
Unauthorized Access Prohibited

login: SP:1591719279.29:pclass.c:9305 32.3.1:Enclosure 0, drive 13 has failed to spin up in 33 seconds. Drive has failed.
SP:1591719283.63:pclass.c:10613 32.3.28:The drive at enclosure 0, drive 14 is not supported on this array. Contact your array support provider and provide the model number (ST3600057S.
SP:1591719283.63:emm.c:2092 28.3.51:Warning health conditions currently exist.
       Correct these conditions before they affect array operation.
       An unauthorized drive has been detected and disabled.
       There are 1 outstanding health conditions. Correct these conditions before they affect array operation.
SP:1591719283.65:pclass.c:10613 32.3.28:The drive at enclosure 0, drive 15 is not supported on this array. Contact your array support provider and provide the model number (ST3600057S.
SP:1591719286.97:pclass.c:10714 32.3.0:Enclosure 0, drive 13 will not be set online because it is in a faulted state.
SP:1591719289.57:init.c:718 13.3.1isk drive 4 has a history of failure.
SP:1591719289.58:init.c:718 13.3.1isk drive 10 has a history of failure.
SP:1591719289.58:init.c:718 13.3.1isk drive 9 has a history of failure.
SP:1591719289.59:init.c:718 13.3.1isk drive 8 has a history of failure.
SP:1591719289.59:events.c:243:ERROR:14.4.21:0:The RAID LUN 0 is faulted beyond recovery.
SP:1591719289.59:emm.c:2092:ERROR:28.4.47:Critical health conditions exist.
       Correct immediately before they affect array operation.
       Drive array no longer functional due to multiple drive failures.
       There are 1 outstanding health conditions. Correct these conditions before they affect array operation.
SP:1591719289.60:events.c:115:ERROR:14.4.0:0:Inserting bad block entries in RAID LUN 0.
SP:1591719289.60:emm.c:2092 28.3.51:Warning health conditions currently exist.
       Correct these conditions before they affect array operation.
       Lost blocks detected in a RAID set.
       An unauthorized drive has been detected and disabled.
       There are 2 outstanding health conditions. Correct these conditions before they affect array operation.
SP:1591719289.62:badblks.c:555 14.3.0:0:There are 2 bad block entries in RAID LUN 0.
SP:1591719289.62:events.c:636:ERROR:13.4.1ata has been found in cache but no matching RAID set was found. The disk array will not initialize without user intervention. Contact your PS Serie.
SP:1591719289.62:emm.c:2092:ERROR:28.4.47:Critical health conditions exist.
       Correct immediately before they affect array operation.
       Drive array no longer functional due to multiple drive failures.
       Data was found in the battery-backed cache with no matching drive array. Initialization will not proceed without intervention.
       There are 2 outstanding health conditions. Correct these conditions before they affect array operation.

4 Operator

 • 

1.5K Posts

June 9th, 2020 09:00

Hello, 

 ERROR:14.4.21:0:The RAID LUN 0 is faulted beyond recovery. 

 This is why I asked for a raidtool output 

 Your RAIDset is hard down.  You also have NON EQL drives in that array and others that have failed in the past. 

 My suggestion is that you contact a drive recovery service and have all the drives recovered.  Excluding drives 14 and 15 since they are not valid drives and won't be used. 

 Regards, 

Don  

55 Posts

June 10th, 2020 03:00

how can'i contact drive recovery service ? 
is that for free ?

4 Operator

 • 

1.5K Posts

June 10th, 2020 07:00

Hello, 

 Re: Drive recovery.   You can search online for them.   There are many.  None are free.  They can get quite expensive in fact.   it's extremely expensive to run these facilities.  

 You will also need to locate from a third party,  EQL certified drives to restore the old drives to.  OEM or even Dell drives that are not EQL specific will NOT work.  There is not way to make one of them work in an EQL either. 

 The drives are customized by the Manufacturer so they can be recognized as EQL certified. 

 Regards,

Don 

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