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February 13th, 2019 08:00
PS4000 firmware upgrade failed
Hi,
I have a problem with an old Dell EqualLogic ps4000, that I've bought on ebay for test purpose, and unfortunately I've known only after the trade, that for download new firmware release I must have a valid account on the EqualLogic support site, that I haven't and I can't have, becouse the machine is in End of Life, and the support can't be renewed.
Can anybody help me with the firmware, every help will be greatly appreciated.
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dwilliam62
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February 13th, 2019 08:00
Hello,
Are you looking for help on locating the firmware or had a problem upgrading firmware?
Regards,
Don
pillon
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February 13th, 2019 09:00
Hi, dwilliam62
thanks for your support.
I've a problem to download the firmware files, that I need for upgrade the PS4000. I can't have a valid login on the support site of the EqualLogic product https://eqlsupport.dell.com/support/, for download theese files, becouse my machine is too old and in End Of Life :-(
dwilliam62
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February 13th, 2019 10:00
Hello,
Sorry, but we can't provide the firmware files for free. They are a licensed product.
There are some extended warranties available for these arrays. Hardware only.
What version of firmware is that array running?
What OS's are you planning on connecting to it?
You do have a switch for it too correct?
Regards,
Don
pillon
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February 13th, 2019 12:00
yes, I know that the files are licensed, I've asked here because this is the last thing I can do.
I've already called the support service, and I've explained the situation, that I've bought this product used on ebay only for study purpose, and that I should upgrade the firmware, but the operator have say to me that the product is in End of Life, and I can't extend the support for this product for no amount.
My appliance running with the V7.0.9, and following the Dell Storage Update Manager Tool I can running the V10.0.2 with the steps :
V7.0.9->V7.0.10->V7.1.14->V8.1.15->V9.0.9->V9.1.8->V10.0.2
I use a windows 7 machine to connect on the array and yes I've a switch to connect the array.
dwilliam62
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February 13th, 2019 15:00
Hello,
I understand your issue completely. However, no one here can give those files either. It would be illegal.
Version 7.0.9 will function with Windows 7. You're lacking some new features and fixes of course but as an iSCSI target it will work fine as long as the hardware remains functional.
Re: Support. Depending on when you called they might not have been aware of the new extended program for HW only support. It can cover up to twelve years after original ship date. Wouldn't solve your firmware issue though. It includes end-of-life and end-of-sales PS hardware.
But since this is non-production I wouldn't suggest that you need it at this time. I would however suggest RAID6 as the only RAID option to use. It has the greatest redundancy. No telling how many hours are on those drives.
Regards,
Don