Need help getting one of my PS4100 members back online.

Question

I have an issue with a ps4100 at firmware 9.0.3.

It is a member of a group.
There are two identical members in the group.
They are both usually in the same production pool.

I needed to physically move one of the members so I moved it to a maintenance pool.
Once completely in the maintenance pool and no longer having any active traffic, I shut down the member and physically moved it.

Upon powering it back up it seemed like it took longer than normal for the cm0 controller to be recognized and rather then being patient I pulled the controller and reseated it. In doing so I believe I corrupted the data on its SmartCard. I did not know this at the time.

In fiddling with the member trying to fix it I now have this member in a state where if I try to restart from cm1 I get the following error:

Rebooting the active controller
reboot: A RAIDset is initializing, dirty, or faulted beyond recovery.
The array cannot be rebooted or halted in this state.

I have console connectivity to both controllers.

What is the best route to get this member back into a healthy state so I can bring it back into the production pool?

Do I need to reset it and rebuild it?

cameronredux · Answer

Thanks Don.

All drives were healthy before the physical move and were fine when the member was running on cm1 before I fiddled with the member further trying to fix the cm0 issue.

I am at a state where I am stuck in CLI> on cm1 and the member will not boot from cm0 so I am unable to run raidtool.

The member is in an offline state now so I am not able to delete it from the GUI.

I am not able to delete it from the cli (when logged into the functional member) as it asks for a response from support but it is out of coverage.

At this point I would like to just delete it and reset it.

Would you be able to provide a response to this challenge?

Firmware version: V9.0.3
Challenge: 8934

Thanks!

cameronredux · Answer

Thanks Don!

Both controllers were at CLI> so I was stuck :)

I was able to get a response code from support and deleted the offline member from the group and was then able to re-add it after resetting it.

It's initializing now in the maintenance pool and I will be able to bring it back into the production pool in a few hours.

EqualLogic

Need help getting one of my PS4100 members back online.

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