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8 Posts
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1246
August 23rd, 2017 09:00
jit debugging error when trying to do a reinstall of Dell SAN headquarters
Dell Equalogic SAN HQ 3.2.1
It lost it's connection so I was trying to do a repair on the client and it won't get past the "jit" debugging error. I need to get this back online ASAP.
How do I solve this?
Thanks in advance, Tom
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Ben Dibble
10 Posts
1
August 23rd, 2017 09:00
Hi Tom,
can you give some more information.
1. What is the OS for the system you are running SAN HQ on? 2008 R2? 2012? Other? (Note: V3.2.1 of SAN HQ is only supported on 2012 or 2016! )
2. How did you get to V3.2.1 of SAN HQ. Was it a fresh install? or update?
3. Sounds like you have both Client & Server SHQ installed. Are they the same version of SHQ? A
4. Are both systems running the same server OS? (from question 1)
5. Can you give a screenshot of the error?
6. If this is just a 'client' instance, can you un-install & re-install? If you do that, I recommend that you always install SAN HQ from the Admin or Domain Admin account. 'Run as...' installs tend to have permission issues.
Can I recommend that if you have a 2012 or 2016 system handy, that you install our latest SAN HQ on it instead?
tandrist@riverland.edu
8 Posts
0
August 23rd, 2017 10:00
2008 R2 server
It had been working fine, not sure what happened, but it can't connect now.
Yes, both are on the same server
tandrist@riverland.edu
8 Posts
0
August 23rd, 2017 10:00
"disconnected from default server" when I open Dell Storage Manager. Maybe a better question is how to get it to connect to the "default server"?? That is what started me down the road for a reinstall.
Ben Dibble
10 Posts
0
August 23rd, 2017 10:00
Okay, that's the issue. V3.2.1 won't run correctly on a 2008 R2 server. I would bet that you updated from a prior version, and it worked for a while.
You can go back to V3.0.2, which is the last version to support 2008 R2. Or install 2012 somewhere.
OR - Here is the list of supported systems for V3.3.1 of SAN HQ
Microsoft Windows 10 (32-bit and 64-bit operating systems)
Microsoft Windows 8.1 (32-bit and 64-bit operating systems)
Microsoft Windows 8 (32-bit and 64-bit operating systems)
Microsoft Windows 7 SP1 (32-bit and 64-bit operating systems)
Microsoft Windows Server 2016 (64–bit operating system)
Microsoft Windows Server 2012 and 2012 R2 (64-bit operating system)
SAN HQ does not have to be installed on a server. You can put it on a laptop, and run it just fine. It just needs to be able to reach the storage group over the network, and it would be best if the PC/Laptop is up 24x7x36, so you don't lose data, or miss an alert.
Good luck!