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October 1st, 2019 10:00
Failed disk
I have a failed disk on a Equallogic PS devices, however support for this equipment has ended.
Buy a disk with the same specification to exclude the replacement however, once you make the change, the controller does not recognize the disk, sending a message of " the until in cabinet , the unit is not compatible with this matrix. contact your matrix support with the model number".
According to notes from their forums I found that it can be cause of the firmware level.
Does the firmware upgrade apply to entry controller or only to the disk?
What are the requirements that I must I take into account?
Is DELL technical support necessary ?
It should be noted that the new disk has a highest level.
dwilliam62
4 Operator
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1.5K Posts
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October 1st, 2019 12:00
Hello,
There is no way to make an OEM, or other non-compatible drive, compatible with EQL SANs. They are made specifically for EQL/Dell by the MFR. No way to correct that post mfr.
You will need to find a 3rd party vendor that has proper "EQL" drives.
Regards,
Don
dr-kiev
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13 Posts
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November 29th, 2019 08:00
You can customize FW of new hdd in order to make EQL think it is acceptable. Physically, OEM disks from same manufacture has no difference. The only matter is DELL FW on them.