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156190
February 16th, 2016 07:00
Drive not approved
Hi I have a PS6010xv that is out of warranty. We have a HDD failure and when we replace it there is the error that drive is not approved. The failed HDD is having firmware EE06. the replacement one although has an EE06 label, we found the firmware inside to be EE07. Is it because the firmware version is different so that equallogic can't accept it and is there any work around?
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dearashiu
5 Posts
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February 16th, 2016 21:00
Hi Don, we actually replaced it with a used Dell Equallogic drive not an OEM drive but it's not working. Thus I am just wondering must the firmware version be exactly the same? Or we can use a lower version firmware?
Origin3k
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2.3K Posts
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February 17th, 2016 04:00
Does it matter when this replacement disk comes with a valid raid config from a different member? So is it necessary to wipe the disk first?
Regards,
Joerg
Origin3k
4 Operator
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2.3K Posts
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February 17th, 2016 06:00
Thx for that information.
Regards,
Joerg
dearashiu
5 Posts
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February 17th, 2016 07:00
Is it different for PS6100xv? Because we spoke to Dell support and they told us it's only certain firmware that is accepted in PS6100
dearashiu
5 Posts
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February 20th, 2016 19:00
Thanks Don, we managed to resolve the issue.
dearashiu
5 Posts
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February 22nd, 2016 08:00
We got a used Equallogic HDD with firmware EE06 which is the same firmware the PS6110xv is on, and clear the RAID label and it works again. I have also gotten a quote from Dell for the support renewal but it's still pending management approval.