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3276
July 1st, 2016 09:00
Diagnostic Log Question
I'm operating an EQL PS6100 storage array in a disconnected site where items must be (absolutely no exceptions) scrutinized before they are sent out. Diagnostics from the array are encrypted and are not human-readable. I've been able to work with Support without diagnostic logs but am now running into a recurring issue.
I'd like to get these logs to Dell in an effort to identify a root cause. Is there a way to generate unencrypted logs or a certificate of sorts offered by Dell which indicates the data which is found in the logs themselves?
Thanks for any input.
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JimiMuller
3 Posts
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July 1st, 2016 14:00
Hi, Don:
That's exactly what I mean. Is there a document which identifies what data is actually collected? Essentially, I need to be able to verify that there is no user data or specific bits of information about the data in the array itself within the logs before they can leave the facility.
If there is nothing like that available, how would you recommend I proceed with identifying a root cause of an issue? Would an on-site representative have equipment with which to view the logs?
Cheers,
James