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3 Posts

1004

December 24th, 2021 01:00

Dell EQ 4210E Stuck in Initialization, after a power failure

Hello community,

Anyone familiar with this case/issue and help me out:

I have one old dell PS 4210E, that is stuck in initialization after a power failure, and unfortunately the support contract is expired.

Please find the output of the following commands for more details:::

#raidtool

#uname -a

#echo hs | ecli

#diskview -j

#cord -b


================output===========

# uname -a
NetBSD 5.0_STABLE NetBSD 5.0_STABLE (EQL.PSS) #0: Mon Oct 9 09:01:31 EDT 2017 build@m64:/buildarea/V8.1.13__Mon_Oct_09_2017_08_50_04_EDT/bin/destdir.sbmips.64.release/EQL.PSS.64 sbmips
# echo hs | ecli
ecli> Health Status (0x8000000010000000): RED Conditions:
SMART_BATTERY_FAILURE_CONDITION
ecli>
IPC Error CB: opcode 334/IpcOpcodeEMDRegisterKernelAlarm, reason 1000/IpcTargetSidNotRegistered
# diskview -j
Enc/Drive State Write Read Power Drive Bad ForceWrite Reset Read Scan Max Max
Retrys Retrys Cycles Timeouts Blocks Retrys Fail Timeout Errors Cominits HrstMsecs
______________________________________________________________________________________________________________________
0/ 0 Online 0 0 0 0 0 0 0 0 0 0 0
0/ 1 Online 0 0 0 0 32 0 0 0 0 0 0
0/ 2 Online 0 0 0 0 0 0 0 0 0 0 0
0/ 3 Online 0 0 0 0 0 0 0 0 0 0 0
0/ 4 Online 0 0 0 0 0 0 0 0 0 0 0
0/ 5 Online 0 0 0 0 0 0 0 0 0 0 0
0/ 6 Online 0 0 0 0 0 0 0 0 0 0 0
0/ 7 Online 0 0 0 0 0 0 0 0 0 0 0
0/ 8 Online 0 0 0 0 0 0 0 0 0 0 0
0/ 9 Online 0 0 0 0 0 0 0 0 0 0 0
0/10 Online 0 0 0 0 0 0 0 0 0 0 0
0/11 Online 0 0 0 0 0 0 0 0 0 0 0
# cord -b
B2B=> (3) channel Up, Active CM.
=> RCP registers(8,10,18,20,68,90): 0x00 0x00 0x06 0x02 0x00 0x00.
=> B2B Requests: Queued: 167328, Pending: 0, Completed: 167328, Max Pending: 2.
=> B2B Driver: Interrupts: 3, DM: 0
Sig1 Sent: 1, Sig2 Sent: 1, Sig1 Recv: 0, Sig2 Recv: 1
Total Bytes: 1,364,253,588
Total Xfer Time: 3,722,778 usecs
Rate ====> 366,461,171 Bytes/Sec.
ILK 0 Max Latency: 576 usecs
ILK 0 Min Latency: 11 usecs
ILK 0 Avg Latency: 22 usecs
Interlaken small Tx[00]: 11,896,509
Interlaken small Tx bytes[00]: 975,837,036
Interlaken small Rx[00]: 166,041
Interlaken small Rx bytes[00]: 7,970,072
Interlaken small Tx[12]: 93
Interlaken small Tx bytes[12]: 8,136
Interlaken small TxC: 11,896,602
Interlaken large I/Os: 167,328
Interlaken large Rx: 0
Interlaken large Rx bytes: 0
Interlaken large Tx: 250,251
Interlaken large Tx bytes: 1,377,271,476
Interlaken large ACKs: 250,251
Interlaken large Rx errors: 0
Interlaken large ACK Rx errors: 0
Interlaken large retries: 0
Interlaken bad length: 0
CORD=> (8) Comm State: CORD_PPOOL_IN_SYNC.
# raidtool
Driver Status: Ok
RAID LUN 0 Ok.
11 Drives (0,2,11,4,8,1,3,5,7,9,10)
RAID 6 (64KB sectPerSU)
Capacity 35,620,506,501,120 bytes
Available Drives List: 6
#

4 Operator

 • 

1.5K Posts

December 24th, 2021 10:00

Hello, 

 You will have to resolve that battery issue, the array won't boot with failed batteries. 

 The "still initializing" means that the boot process has been interrupted. 

  It is very likely that array could still be put under a Post Standard Support contract (PSS).  If you were still actively using it.  That would cover the hardware and get you access to the current firmware.  That firmware is years out of date. 

 Regards, 

Don 

3 Posts

December 27th, 2021 01:00

Hi William,

Thanks for the reply, actually the primary controller battery is OK, the battery that has an issue is for the 2nd controller, but i ordered a replacement battery+Controller just in case it has other issues.. Dell actually checked on the issue and said it has LV Log chache issue and they cant do much. I suspect bcos they're already in holidays, and device is out of support they really didnt much take time to check on the issue.

 

4 Operator

 • 

1.5K Posts

December 27th, 2021 05:00

Hello, 

 It's actually the LV LOG.  That's the Database I spoke of.  If that is damaged it has to be off loaded from the array as a file.  Repaired and re-uploaded.  That is done by engineering, not support Without a contract there is little that support can do. 

 Regards, 

Don

3 Posts

December 29th, 2021 06:00

Thank you for the heads-up let me contact dell support to escalate the case for me.

Regards,

Fred

4 Operator

 • 

1.5K Posts

December 29th, 2021 07:00

Hello Fred, 

 You are very welcome! 

 Regards, 

Don 

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