If you are still using the old EMC product procedure generator, you may get this error message:

    

    This is because the individual EMC product Procedure Generators have been replaced by the SolVe Desktop tool. SolVe (Solutions for Validating Your Engagement) Desktop, which provides users with one download tool to easily access all Generators in one central location, is now available. There are many added benefits to this new tool, such as rules, alerts, warnings, and relevant Knowledgebase Articles for your activity.

Benefits of SolVe Desktop

    The SolVe Desktop provides some valuable benefits to the user. For example:

·         Only relevant information is presented to the end user;

·         Full offline capability is an immediate benefit for the field;

·         Out-of-date content is avoided;

·         End users have access to up-to-date Knowledgebase content, incorporated into the output procedure, at the highest level they’re entitled to;

·         All relevant information, such as FCOs and Knowledgebase articles, are made available to the user at the time of procedure generation.

Software Download

    You can download the software from either:

·         EMC Online Support (support.emc.com) - EMC internal and customers

·         EMC Service Partner Web - EMC Service Partners

Authorization

    Users will be authenticated within the tool. SolVe desktop will authenticate the user and define if you are a Partner, Customer, or EMC Employee. If a user has not updated the SolVe Desktop after a period of time, the user must ReAuthorize/Check for updates. A message on the top of the Window indicates that the “Local KeyChain is no longer current. Must Reauthenticate”.

1.     The authentication process requires Internet connection:

2.     Click on “Authorize and download list of available products”, then the tool will download the authentication file “SolVeDesktop.kcf”:

Download Content

    Upon authentication, a user is presented with all possible Generators available based on the users authorization level. The icon with the Green DownArrow indicates user must click on the product in order to download the tool.

Begin the Procedure Process

    After the product content download has completed the Desktop displays the graphic or icon of each of the products the user has requested.Oncethe content has been loaded to the Desktop, the user next selects the appropriate product icon and then clicks the Begin button to start the procedure process.

Other Tools

    SolVe Desktop includes some other tools such as AAF (Activity Assurance Form), FCO/TSE Search Tool (Field Change Order), RCM Scheduler. You can access these tools via Tools menu:

    Note: only EMC employees can access these tools.

    Note: For any issues, concerns, or feedback, please contact us at SolVeFeedback@emc.com.

Author: Roger