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879

July 23rd, 2014 15:00

support expiration date

Hi

I am new to EMC support, I have bought one VNXE-3300 storage with this two software items:

456-102-453,  VNXE 3300 security and compliance suite - service duration: 36 months

457-100-347 , VNXE 3300 Base OE V2.0 ( EMC SCOSYS ) - service duration: 36 months

Now I can not find anywhere in web site to see my support is 36 months as we agreed

I got licenses and now licenses are permanent , but is support also permanent? why my supplier gave me different price for one year and 3 year. and now that I bought 3 years , how can I be sure that it is really 3 years?

thank you in advance

Regards,
Saeed

Community Manager

 • 

9K Posts

July 23rd, 2014 19:00

Hey,

You can contact device provider to check it or contact EMC 800 support to check the contract information with device serial numbers. Hope this helps!

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