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July 23rd, 2014 15:00
support expiration date
Hi
I am new to EMC support, I have bought one VNXE-3300 storage with this two software items:
456-102-453, VNXE 3300 security and compliance suite - service duration: 36 months
457-100-347 , VNXE 3300 Base OE V2.0 ( EMC SCOSYS ) - service duration: 36 months
Now I can not find anywhere in web site to see my support is 36 months as we agreed
I got licenses and now licenses are permanent , but is support also permanent? why my supplier gave me different price for one year and 3 year. and now that I bought 3 years , how can I be sure that it is really 3 years?
thank you in advance
Regards,
Saeed
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DELL-Leo
Community Manager
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9K Posts
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July 23rd, 2014 19:00
Hey,
You can contact device provider to check it or contact EMC 800 support to check the contract information with device serial numbers. Hope this helps!