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IsisUser

7 Posts

701

February 11th, 2008 00:00

Service requests disappeared

Hello,

i'm not sure whether this is the right place to ask but anyway, here's my problem:
My service requests disappeared from the "My service requests" list.
It says "no open SRs" and "No closed SRs".

But when enter the SR ID into the search field i can access my still open SR without problem.

Thanks in advance for any help.

DaleHoop

45 Posts

February 24th, 2008 18:00

Several customers have indeed asked for improvements in this area, and a new release is being designed to address these types of issues -- focusing on service request quering and SR management. As that design and development completes there will no doubt be information posted announcing these changes. Stay tuned!

Regards,
Dale Hoopingarner
EMC Customer Service

ble1

2 Intern

 • 

14.3K Posts

February 11th, 2008 00:00

I believe there was some time limit like 2 or 6 months... so if your SR was older than that it would vanish form the list... not sure if this is your case too or something else has happened...

IsisUser

7 Posts

February 11th, 2008 01:00

Thx for the quick answer,

it is probably the time limit. SR is older than 2 months....

For my problem the time limit "feature" is not helpful. I would prefer that SRs are still present at least as long as they are open.

@EMC: so this is my powerlink enhancement request: Keeping SRs in the list (at least open SRs until they are closed) without time limit.

For closed SRs a user configurable option for removing SRs from the list would be helpful.

IsisUser

7 Posts

February 25th, 2008 09:00

Thx,

we'll stay tuned and awaiting the mentioned improvements

Regards
Christian

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